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Bad Phone. Test the 3904 at the TN and Test another Known Good 3904 at the TN. If the good phone works without the problem it's the Phone. You could try to Flash the Firmware on the Bad Unit and see if the problem clears. Good Luck L.A. City Tech

Print the Phone and see if 29643 or any Phone other phone is a MARP? What Type of Phone, 2008, 2616, 3900? Sometimes you have to have a Feature between the Phone with the XMWK and other Lines. The XMWK is generally a Lamp Feature and has nothing to do with the Lamp. Good Luck, LACITY Tech

You may want to check the Polycom documentation. We use Polycom's at The City, but we have three types, wireless Digital and two types of Analog. We have not experianced this problem yet. Good Luck L.A. CityTech

KBA is a Key Based Add-on. Key Based Add-ons you have to print the Key ID like 2616/2008 Phones ansd place the paper whith the key information under the key cover. DBA is a Display Based Add-on. Display Based Add-on Display the Key Information like any 3900 series Phone. If you are using a...

Unless you want to take a chance corrupting your Database. You should always Deaquire, OUT, Rebuild and Reaquire any ACD Phone. Good Luck L.A.CityTech

You may want to check and be sure you have a good ELAN connection. Good Luck, LACityTech

Is anyone else having this same problem? Did you try a known good phone at his Station? Did you try his Hold Button with regular calls without the I/C being used? Good Luck, L.A.CityTech

If you're just looking for a quick fix or test, print his TN so you have a copy, find a known good 2008 TN, OUT the Suspected Bad Phone and do CPY 1, TYPE 2008, CFTN will be known good TN, TN will be what you outed, DN will be BAD Phone's DN, Change DES, Intercom, etc to Printed Original and...

ACD Phones are built in LD 11 and or Load 20. Nortel suggest Not to Copy or do Easy Changes on ACD Phones. Even if you do a single change on an ACD Phone, you Out the Phone and rebuild it. People who Copy and do easy Changes on ACD Phones Risk the Loss of their Data Base. LD 23 is fo ACD...

Not sure you'll find what you're looking for, the Switch is a computer, the DID is being used or it's not being used. If it's not being used it's listed with the unused DN's in the Switch. Maybe you should just leave a Tagged Message on your call Pilot or MerMail which suggest the number is no...

If the POTS Line is coming into it, the question is Where is it coming from? Does it have a Circuit ID?

Not clear on your Question? At the City, if we program a 3904 and on Key 2 we Soft Key Line-2 or add a Name, when that 3904 is Reprogrammed to lets say DN 12345, we have to Physically change the Key to the Correct DN, Intercom etc. Even if we Flash the Firmware, the Key will Display what was...

Are you sure you are seeing the LCKO in Ld 32?? If You STAT LD 60 you can see your TRUNKS, TIE's, LOOPS and Alarm Conditions with the Channels on those PRI's, TIE's and all Channels in LCKO, IDLE or BUSY DID, IDLE TIE etc. You may want to check with your TELCO to see if there is a Repeater...

This is BARS/NARS, You really should be careful before you create a bigger problem. In short you could have created a Special Prefex Number (SPN 11) and told your switch to insert a 9 when 11 is Dialed. In other words, when the Access Code of 9 is pressed you have access to Dial Tone, when the...

If the User is using Speed Dial they would only need one Key for Speed Dialing. So if Key Ten, or Key 23 on 3903/3904 Phones, the Speed Dial Key could have 25-100 Speed Dials 0-24/0-99. When the Speed Dial Key is pressed with Dial Tone, the Display will Say enter Two Digit Number. If 12345 is...

Your Class of service may be OK, you may want to go to "Options" on the 3904 and scroll down to "Headset Port On Call" and turn it on. Different Headsets connect different ways, 1. Some headsets need their DIP Switches set to a specific position for Digital and Analog phones. 2. One type will...

Not sure what Type of switch you have, but sometimes you have to have a Feature Key before you add the XMWK. When you add the XMWK you must enter; KEY 06 ADL KEY 07 scr 67890 0 KEY 08 XMWK 12345 67890 The 12345 would be your Voice Mail and the 67890 would be the DN for the Extra Message. Your...

You may need to check your CLID information in LD 15. If you Print a Phone the Key 0 may say; KEY 00 SCR 34567 0 The 0 at the end of the number is instruction on incerting or srtipping numbers to be sent out. Check your CLID information to see what you are telling the computer to send out or...

The ACD Phone must be De-Aquired in the Server before you do anything. You DO NOT Copy ACD Phones, if you do you my corrupt your Data Base, that is already a fact. Even if you do a simple change, Print the Phone, Out the Phone and Rebuild the ACD Phone with the change after the ACD Phone is...

You should take a class on ACD, Supervisors can listen during training or regular service and talk to the Trainee without the caller hearing the supervisor. You Need to look in your ACD Manual and program the Phone according to what you think you are trying to do. Supervisors can be heard and...