MWI Problem

[bigtee959]

I have a MWI problem, three people that are in a help desk scenario have their own voice mail, and also have a notification for the HD voice mail. When a message comes into either mail box the light on top the phone is turned on. If a message is in both boxes and only one is answered the light is turned off. I know I can us the XMWK key for the HD message but we would like to use the “big red light” for the help desk messages and the XMWK key for the individual. I get a SCH1205 cannot be associated with PDN. Is there any other way to do this, with out changing all the help desk individuals extension numbers?

Thanks
T


Terence Phillips
Telecommunication Specialist

 

[johnpoole]

lmpa in cls gives you the msg status for non pnd's to the overhead light

john poole
bellsouth business
columbia,sc

 

[NastyNed2]

This might lead to a problem I need to solve. I have several phones shared by two people, each with their own voicemail box. A menu sys Press 1 for John, Press 2 for Ned. The mwi dn for both boxes is the pdn of the phone, which of course is different than the dn of the two mailboxes.

The users never know which mailbox has a message waiting for them. Will this XMWK help me indicate to them which mailbox the message is in?

 

[johnpoole]

yes if both dn's appear on the phone then add a key

key 11 xmwk 3301 1223.. my mail is 3301, the secondary dn is 1223.. that tells the user which box has mail.. i have a few for PA"s that check the bosses mail

john poole
bellsouth business
columbia,sc

 

[LACITYTech]

Not sure what Type of switch you have, but sometimes you have to have a Feature Key before you add the XMWK. When you add the XMWK you must enter;

KEY 06 ADL
KEY 07 scr 67890 0
KEY 08 XMWK 12345 67890
The 12345 would be your Voice Mail and the 67890 would be the DN for the Extra Message.

Your switch with error SCH1205 is saying XMWK Key cannot be associated with PDN's Action: Configure XMWK key for a non-PDN.

Generally the Light is for the MARP Phone.

At the City unless the Phones are ACD, Key 0 is the users primary line, except for the Main line which is the MARP on Key 0. If there are multiple users for the Main line, they all have XMWK to indicate messages for the Main line and the User on the MARP has an XMWK Key for their personal line.

Hope This Helps,

L.A.CityTech