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one thing I have seen done for the above Site B scenario: 1. order a single VOIP line to the address of site B (that works over an existing internet connection, with an analog phone on the end). Test E911 2. once installed. pick up all the VOIP line gear and move it to site A 3. Install VOIP...

some providers offer forms of emergency call completion (all calls on the PRI go to a single number). Others offer a feature where customers can themselves redirect calls to certain numbers to predetermined numbers... this latter feature is used to line failure, but can also be used for...

If you know who the recipients are then yes, either using the copy function in visual voice, or forwarding if you are using the audio prompts, both forcing you to manually add all the desired recipients. I don't believe that there is a function wherein the original "list" of recipients is kept...

The post about is the best you can do with embedded VM. It will be a significant amount of work. I believe you will be forced to build transfers for users for literally every user. e.g. ext range 100-119 (qty 20), with boss = 119 AA1 = digit 1 transfers to AA2 (on AA1 they are told to enter...

set VM time on HG 204 to 120. In VM Pro, go to users/groups (not in modules), find group 204. Add leave startpoint attached leave mail action, use specific tab to force VM to HG 210. Save and make live test GB

yes A. You're going to have to know how to test the status of a hunt group in VM pro... use a generic action to GET the group configuration from a hunt group, and then a variable routing action to test the results (0 = OOS, 1 = In service, 2 = night service). Route the call through this...

THE reference FAQ on this subject... http://www.tek-tips.com/faqs.cfm?fid=7663 GB

maybe this is a stupid question, but exactly WHAT version of manager are you running? Keep in mind that up until R8.1, manager releases were incremented by two, beyond the software release itself. R8.0.66 = manager 10.0.66 R8.1.95 = manager 10.1.95 And once you hit R9, they match. So today...

The only way to do this that I know is using soft console (receptionist software), which permits you to drag and drop a call (transferring it) without actually answering it. GB

on general principle I would clear the mailbox and make her re-record everything. There needs to be pain involved. GB

hunt group fallback tab on HG 5000 FWIW there is system short codes of *20*N# (set HG into night service) and *21*N# (clear hg night service). So *20*5000# would turn night service on. and *21*5000# would turn it off again. GB

because Communicator is a PC/tablet product only, so for Mac desktops, there is still a softphone product? GB

...to test with both depending on what your provider is sending you. I suspect that ! is the one you want Destination: create a unique shortcode e.g. *6001 / Barred, insert this shortcode in this field. An alternative would be to send the call to an AA (with no actions) or VM Module (message...

worth noting that some PRI vendors make the ability for DID/DDI numbers to show as outgoing CLID an additional cost item. SO you can have PRI w/ DDI's and be unable to have that CLID show, regardless of what you send. GB

HR issue. Agents should be scheduled to work for the required amount of time after the queue stops accepting calls, in order to clear the queue. Time profile conditions in the queued/still queued start points for the group will work, but will grievously annoy customers. There is no elegant way...

FWIW, probably a good idea to blackout/blur out tel numbers etc. in images you're posting. GB

a button on a phone won't work? Or they are looking for some kind of remote notification? You haven't really specified very clearly. GB

did you try changing the noanswer timer on the first page to 20 seconds (to be same as overflow timer). Please try. GB

what about a user shortcode on all users (apply via user right?) on IPO A 2XX Barred GB

this information is not available via SMDR/CDR records. Using System Status you can view (live) whether a user is logged in, out, DND, etc. But no reporting. Something like Chronicall is required. RSI also sells something that would probably work (Telecost?) Avaya did build CCR which used the...