I have a Customer who has Dial By number set up on there auto attendant. The Boss Man Would like his Extension to not be accessible that way. How would you go about do this? I tried to Exclude the User from the directory but assuming that's only the internal directory. Any help would be appreciated thanks!
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IP office 11 How To Exclude an Extension in Dail By Number in the Auto Attendant. 1
- Thread starter Tbpman
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TouchToneTommy
Vendor
Variable Routing
Connect the Touch Tones for extension number transfer to a Variable Routing that compares $KEY to the Boss's extension number. No match, continue to transfer to $KEY. Match, transfer to the Boss's assistant, disconnect, return to AA, whatever
Connect the Touch Tones for extension number transfer to a Variable Routing that compares $KEY to the Boss's extension number. No match, continue to transfer to $KEY. Match, transfer to the Boss's assistant, disconnect, return to AA, whatever
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- #3
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1
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TouchToneTommy
Vendor
What is the Boss's extension number, how does it fit in with the rest of the extensions?
If everyone else is from 100 to 199, make the boss in the 200's, and don't make selector code 2 be Dial by Number
OR, you have to stack several AA's together so the 1st digit of the extension number goes to a 2nd AA that receives the 2nd digit of the extension number, which goes to a 3rd AA for each 2nd digit to receive the 3rd digit and transfer to the extension. The selector code that would transfer to the Boss's extension would transfer to the assistant or operator
If everyone else is from 100 to 199, make the boss in the 200's, and don't make selector code 2 be Dial by Number
OR, you have to stack several AA's together so the 1st digit of the extension number goes to a 2nd AA that receives the 2nd digit of the extension number, which goes to a 3rd AA for each 2nd digit to receive the 3rd digit and transfer to the extension. The selector code that would transfer to the Boss's extension would transfer to the assistant or operator
Greybeard191
Technical User
The post about is the best you can do with embedded VM. It will be a significant amount of work. I believe you will be forced to build transfers for users for literally every user.
e.g. ext range 100-119 (qty 20), with boss = 119
AA1 = digit 1 transfers to AA2 (on AA1 they are told to enter three digit extension
AA2 = digit zero transfers to AA3, digit 1 transfers to AA4
AA3 = digits 0 through 9 each transfers to the correct user (100 thru 109)
AA4 = digits 0 through 8 each transfers to the correct user (110 thru 118), with 9 (ext 119) routed to the desired assistant, or to another AA with a message and no options (effectively a disconnect)
so at least three (possibly 4) additional AA's for just 20 users, and a pile of work. Add one AA per each additional ten users. I don't believe the embedded VM AA direct dial by number can be used, forcing individual transfers. But I stand to be corrected.
Having the boss (plus any other extensions to be blocked) in a unique range would be by far the easiest way to do this using embedded.
GB
e.g. ext range 100-119 (qty 20), with boss = 119
AA1 = digit 1 transfers to AA2 (on AA1 they are told to enter three digit extension
AA2 = digit zero transfers to AA3, digit 1 transfers to AA4
AA3 = digits 0 through 9 each transfers to the correct user (100 thru 109)
AA4 = digits 0 through 8 each transfers to the correct user (110 thru 118), with 9 (ext 119) routed to the desired assistant, or to another AA with a message and no options (effectively a disconnect)
so at least three (possibly 4) additional AA's for just 20 users, and a pile of work. Add one AA per each additional ten users. I don't believe the embedded VM AA direct dial by number can be used, forcing individual transfers. But I stand to be corrected.
Having the boss (plus any other extensions to be blocked) in a unique range would be by far the easiest way to do this using embedded.
GB
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- #6
Wow that is a lot just to exclude 1 extension. I think for now i will leave it included and if they would like to purchase voicemail Pro I will give them that option. If i figure anything out ill post it here. Thanks again for the timely replies!
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