Caller ID 1

[rval80]

IP Office 9.1 with 9608 phones. 1 phone is not sending caller ID. All other phones in the office send the main line caller ID, however, the main phone does not. I tried to create a short code on that user to send the main line, but still showing "unavailable" when dialing out.

 

[joe2938]

I bet that 1 phone has no incoming call route built for it

 

[rval80]

It needs an incoming call route in order to have outbound caller ID?

 

[joe2938]

we both agree lol

 

[intrigrant]

No, a phone does NOT need a ICR to send out a specific number.
Take a ISDN trace from a extension which does send out a CLI and from the one which does not.
Compare them and think about it, search this forum for examples and learn something.
I have done exactly that for years.

 

[joe2938]

so what is the root cause then, if not the icr then must be a line provider issue as maybe they do not own that number

 

[intrigrant]

I think that phone has a user shortcode which adds a invalid formatted or not allowed number set to send out.
A ISDN trace should reveil that.

 

[Pepp77]

Joe, the ICR when set to point to a user (via ISDN) will automatically assign that same number as the outgoing CLI for that user if no other number has been statically set via a shortcode. If no ICR points to a user the default behaviour for outgoing calls (again only ISDN) is to display the main circuit number.

| ACSS SME |

 

[Greybeard191]

worth noting that some PRI vendors make the ability for DID/DDI numbers to show as outgoing CLID an additional cost item. SO you can have PRI w/ DDI's and be unable to have that CLID show, regardless of what you send.

GB

 

[Nortel4Ever]

The screening table at the Telco could also be blocking that particular outgoing number.

 

[rval80]

So what happened was that the "withhold call information" was turned on within the phone itself. Once I turned that off, all was good. Have no idea who turned it on to begin with, but that's all it was.

 

[holdmusic34]

Star for posting resolution.

daddy? are you doing blah blah blah things again?

 

[derfloh]

Sadfully that option is not available as check box within Manager. Same as "dial enbloc".