Transfer Call without Answering 1

[tyronejr]

Hi All

I have a client that has IPO 9.1.12 with VMPro and One-X. They have a high call volume during a 1 hr period. They would like to be able to transfer a call without answering using One-X or the phone. This would be for their DID. I am working to train them to not do it this way. I thought I would throw this out there to see if there is a way and to stop beating my head against my desk.

Thanks

 

[sizbut]

You (or rather a user) can't. But if what your saying is you need to some cakes when you have a rise in number waiting then there are options; hunt group overflow, queueing with a queue limit set and VMPro configured to route calls over a certain number. Where would you want the extra calls to go?

Stuck in a never ending cycle of file copying.

 

[tyronejr]

They would like it up to their discretion. They like to be able to pick and choose who they send directly to voicemail. So while Sales person 1 is on the phone and his "$100,000" a month client calls he wants to make sure the client gets a person right away. I have told them it is not possible but I know there are people smarter and much more experienced here.

 

[Greybeard191]

The only way to do this that I know is using soft console (receptionist software), which permits you to drag and drop a call (transferring it) without actually answering it.

GB

 

[tyronejr]

Thank you! Greybeard and sizbut. That's about what I thought.