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I still like the good old INDeX that's hanging there as well.

5410's firmware is 6.0 as from 5.0.18. So that's why it's trying to downgrade to 5.0 firmware on your 5.0.15 IP500v1. So I would follow IPGuru's advise on the CFcard and solve this problem once and for all.

You could use VMPro to do the call rerouting for you using the assisted transfer option instead of the normal transfer. Bear in mind that while searching for an employee to answer the call it will continue to use the (valuable) voicemail-channel. Now you know why Avaya developed the 'Advanced...

You'll need to find a 3.2.55 or below or 4.05 AdminCD.Maybe tlpeter can provide you with a link to his homeserver where those older versions are stored. Another option is to upgrade your kit to the latest 3.2.69 version that requires the newer firmware in the 5410 phones.

Thanks for the star. I think a space added or removed on either side has caused your issue.

Queue bar on Softconsole configured for the exact Huntgroupname or was the huntgroupname altered on the IPOffice. If you alter the name on the IPOffice after you configured the Softconsole the feature stops working.

Be sure that your mobile sends out a caller id!. My mobile was set to send only caller id to 'known contacts'. Another possibility could be that you haven't setup the lines correctly to add te outgoing line prefix. Make a call from you mobile directly to your extension. Don't answer it. Try to...

It's a 406V2 so: YES

As of 6.0 there's no vmprodbservice anymore. So that's one thing less to investigate.

You can convert recorded messages (*.clp) files. You'll need some software that can convert the PCM A-law 8kHz clp files to wave-files. (A-law probably depending on region). I just used an old (but registered) copy of 'Vox-studio' that also used in the past to convert Seltek Voicemanager files...

The RSSI for sync over air should be max -90dB so -106dB indicates that this basestation has trouble finding the sync master. Reposition te basestation or place one between the two. The value of -90dB is from the manual: https://support.avaya.com/css/P8/documents/100073333

Is your operating system windows7 or windows2008 Server? I've seen this before on those operating systems the alterations in the control panel are not written into the registry. So when you check the connection everything is OK but the actual voicemail to e-mail doesn't work. After manual...

No answer timer is probably very low on the telephony tab. Red table means an login password has been set at the telephony\supervisor tab. This is used for hotdesking or ACD.

I tried the same to test your case. I kept the same message as you stated : 'Unable to connecto to...'. The solution in my case was to delete the IP-extension that had been used for the softphone: Close Phonemanager Merge Recreate the H323 extension with the same number as before. Merge...

He means that on the IPOffice extension tab the 'Force Authorisation' should be unticked. Maybe you'll have to upgrade the Pap2T as well in the monitor trace it shows on version 3.1.15. The most current release is 5.1.6...

When upgrading we DON'T put in the 'Allow 5410 upgrades' sourcenumber. We had a case where we almost lost about 100 5410 extensions in one go. We were told by Avaya and our BP (TLPeter&Intrigrant) that the difference between 5410 firmware 5 and 6 should only be an extra language. Untill today...

This is NOT an error. Every time you click on 'Open configuration from IPOffice' the Manager program is sending out an TFTP-read request. By default the discovery adress is filled with 255.255.255.255 so the Manager program sends out a tftp-broadcast. Every IPOffice will respond (and thus the...

It's either a bug or you keep your config open after sending it to the IPOffice. If your IP-extensionnr was 'autocreated' after getting the first config from the IPOffice every merge you'll send back a config without this IPExtension. So the phone reboots and gets autocreated again.

He didn't seem to get the (pink) hint. So I did.

I would check SSA and see if the IPOffice hasn't restarted. I had a customer with the same complaint. The whole IPOffice was spontaneous rebooting (TLB Data error) and the only the receptionist was complaining of losing the Softconsole connnection. Took us a while to find the issue. Normally...