Soft console que calls not showing in que bar 2

[8865]

At softconsole the que calls are not showing up on the que bar and attendant does not know a call is in que visually until she hangs-up from existing call then it bounces out to her.
Checked the hunt group to make sure que feature is active and starts after 10 sec [default] we hear the que message then music so the call is in que it just does not show up on the que bar in softconsole.

Any ideas ?

 

[Escorthosis]

Queue bar on Softconsole configured for the exact Huntgroupname or was the huntgroupname altered on the IPOffice. If you alter the name on the IPOffice after you configured the Softconsole the feature stops working.

 

[8865]

Esco ;

Thanks for the reply the name is correct but appears to be greyed out at softconsole as if it is not active

 

[CarGoSki]

remove the que and add it back

 

[CarGoSki]

...in softconsole

 

[8865]

Cargo

Thanks Que back in normal mode

 

[CarGoSki]

Thanks for the star

 

[Escorthosis]

Thanks for the star.
I think a space added or removed on either side has caused your issue.