IP Office 406DS TFTP Failing 1

[Dable1]

At my office we are running IPOffice 406DS. We are using VOIP on Softphone Manager Pro. With a ton of issues.

I have noticed on the TFTP log:

System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Program Files\Avaya\IP Office\Manager\nasystem\who_is'.

I have no such file or directory in this computer. What should i do to resolve this?

 

[Dable1]

I also noticed this thread with no answers:

thread940-1515366

Any ideas?

 

[IPGuru]

WWhen Phone manager & other IPO Applications need to connect to the IPO they will attempt to download configuration information via a tftp request, by default they make this request on a brodcast address 255.255.255.255

I suspect you have a TFTP server on your network which is responding to request from various IPO applictations that are searching for your IPO before the IPO and causeing the applicatin to error out.

where ever possible set the IP address of the IPO rather than using a broadcast address.


I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[Dable1]

This TFTP Server is sitting on the machine which has IP Office manager installed.

 

[IPGuru]

Even so , Specify the IP addres of the IPO in phone manager rather than using a brodcast address
als be aware that Manager acts as a TFTP server & this may cause disruption if left running.

I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[Dable1]

Yes that is actually exactly what we have always been doing. We specify the IP of the control unit when connecting through softphone manager.

Using the broadcast address only works locally, and we run softphone manager through VPN.

Avaya support had us install this TFTP server. So youre saying i should disable it?

 

[Bas1234]

System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Program Files\Avaya\IP Office\Manager\nasystem\who_is'.


=FIREWALL!!!!

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
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[Dable1]

There is no software firewall in this internal network.

TFTP is trying to accese a file which does not exist. What i would really like to know is why?

Why is this entire folder missing? What is it supposed to contain? How does this effect the IP Office? And how can i fix it?

 

[Escorthosis]

This is NOT an error.

Every time you click on 'Open configuration from IPOffice' the Manager program is sending out an TFTP-read request.

By default the discovery adress is filled with 255.255.255.255 so the Manager program sends out a tftp-broadcast.

Every IPOffice will respond (and thus the information will be displayed for selection) but all tftp-servers will respond as well that the requested file is unavailable.

The permanent fix for this 'warning' within your tftp server is to set the unit/broadcast adress to the adress of your ipoffice. This way the managerprogram will only consult your IPOffice and not the whole network.

Sorry this won't be a solution to your Softphone troubles.

 

[Dable1]

Escorthosis,

Thank you for the explenation.

It wont fix our softphone troubles but this is at least one step in the right direction of having an error free sysyem.

 

[Bas1234]

My guess you then have Win7 machines, goto control panel Programms and Features > Turn windows options on/off and then enable the "tftp client"

By default the tftp client is not running on a win7 machine.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________