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5410 issue with upgrade 6

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Westi

Westi

Programmer
May 14, 2007
10,541
Ontario
Hi All
I have not had an issue upgrading any 5410's until today. we had a batch of the serial numbers mentioned in Tech bulletin 91 (January 2008) that these are no good for upgrade.
Does anyone know what happened to these phones are they OK to get replaced by Avaya or is the issue fixed with newer upgrades?
we went from 4.2 to 5.0 and got burnt with a lot of pretty paper weights. We will contact Avaya in the morning but maybe someone knows their procedure with this issue.

thanks in advance for any info.

Joe W.

FHandw., ACSS

insanity is just a state of mind
 
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You need to send them back for repair.
As far as i know they still fix them.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
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Last I heard it was "case by case" basis. I tried to get a firm answer out of out disty Account Manager as to what the procedure would be moving forward.

The 1 time this happened to us, we got advanced replacements out of our Disty. Not sure what would happen now!!

Jamie Green

Football is not a matter of life and death-It is far more important!!!!
 
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Thanks guys
I will contact them today and if tehy give me an answer I will post it.

have a good one

Joe W.

FHandw., ACSS

insanity is just a state of mind
 
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When upgrading we DON'T put in the 'Allow 5410 upgrades' sourcenumber.

We had a case where we almost lost about 100 5410 extensions in one go.

We were told by Avaya and our BP (TLPeter&Intrigrant) that the difference between 5410 firmware 5 and 6 should only be an extra language.
Untill today that site runs OK with the extensions on firmware 5410v5.
 
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I am not sure but i think that the language thing is not true for 6.1
But the only way to find out is to try.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
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Oops I say
Avaya does no longer provide replacement phones for this case and the customer will need to buy new phones if they want to have phones.

Joe W.

FHandw., ACSS

insanity is just a state of mind
 
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We are not happy and we involved the powers to be at our end and also the customer will not let that go.
It is like buying a car and after 5 years having to hit the brakes for the first time really hard noticing the brake lines bust doing so.
I think they are looking into it closer and if that is teh case then we have to go back to the customers installed around the same time and check their 5410s.
Stars all around guys.
I will report back where we are getting with this.

Joe W.

FHandw., ACSS

insanity is just a state of mind
 
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I would laugh right in there face.
There is a doc about this that those new phones are faulty.
They can't expect you to do search for those phone at all your customers.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
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that's disgusting. get in there and kick everyone in the bollocks until you get it sorted, they screwed up bigtime, they can't wash their hands of it.

out of interest, how many handsets are on that site?

ACSS-SME
fo shizzle ma nizzle.
 
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If they have an Avaya service agreement, just cycle them thru repair for intermittent buttons or bad displays! Most of that stuff sent back for repair goes to Mexico anyway, since we don't need any jobs in the US!

....JIM....
 
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Got the info that we need to battle that out with our supplier and the supplier said we need to provide the PO it was purchased on. They are trying to give us the runarounds so we give up and have the customer and us screwed for money.
We will get that sorted out but Christmas is just a bad time because all the people at Avaya that we could involve are not at work. Neither am I actually but still working a bit.
I will update periodically.
If they want us to check for these serial numbers on every customer site that we installed around that time then Avaya will need to pay parts of the labour on that. Meaning around 100 hours for travel and picking up every phone and taking it apart to look and then assemble it again. I guess that will make them happy.


Joe W.

FHandw., ACSS

insanity is just a state of mind
 
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BTW the stars are my Christmas present to you guys :)
I wanted to send everyone a bottle of wine but I got thirsty myself ;-)

Joe W.

FHandw., ACSS

insanity is just a state of mind
 
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UPDATE
our distributor has agreed to give us all 27 phones for free because they have sent them to us after the Avaya memo was out.
Avaya has not taken an official position to it even though they mention that tehy will find a fix or do something to fix it they have not published any update on this. We are now compelled to go back to all the customers we installed in that period and look at the phones to find the nasty serial numbers and then go back to see if the distributor sent them out to us after the memo was out and they will replace them also.
Thanks Avaya for nothing or should I say for ignoring a platinum BP, I think that Platinum means nothing to them really.
Can you tell I am not impressed with Avaya but our distributor rose to the challenge I have to say.

Joe W.

FHandw., ACSS
 
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Westi, we have good experience with these issues.
So far all faulty phones are accepted.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
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Accepted by your distibutor or Avaya themselves?
Avaya is stonewalling the issue and not even giving us a proper answer they just tell us to go to the distributor and deal with them. But I have noticed that Avaya Canada is working different then in the rest of the world.

Joe W.

FHandw., ACSS
 
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We are a distri and we do this always together with Avaya :)


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
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Aren't you a lucky man.
I guess as disti you get better info from Avaya then as a BP

Joe W.

FHandw., ACSS
 
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More info Westi, just more info :)
I can't say if it is better or not.
I think it depends on how the distri is bringing it to Avaya and how Avaya responds.
I must say that i have very good experience with Avaya.



When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
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