IP phone reboots on merge? 1

[jesears]

I have an IP500V2 on 6.1.5 and everytime I make a change and merge the config the phone reboots. Is there a way to stop this? I'm sure it has to be something simple I'm missing.

 

[CarGoSki]

You are missing the comedy of first release of new firmware.

 

[Bas1234]

Try to close the system status when you do a merge. Also i guess your manager pc is behind the IP phone?

Seen some of this in ealier versions, mostly on larger changes.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
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[hairlessupportmonkey]

Actually - I noticed this with a 1600 test phone on my desk. didnt think much of it really.....

ACSS - SME

 

[jesears]

SSA wasn't open. Yes the phone is working fine but it reboots everytime I make a change and merge the config. I only have one 4610 hooked up for testing. Ill be back at the office in the morning and I can do some more testing.

 

[Escorthosis]

It's either a bug or you keep your config open after sending it to the IPOffice.
If your IP-extensionnr was 'autocreated' after getting the first config from the IPOffice every merge you'll send back a config without this IPExtension. So the phone reboots and gets autocreated again.

 

[jesears]

Well that was it! I do have manager set so that it won't close after a save. I wouldn't have thought that was the problem but I guess it would have fixed itself..... when I closed manager. Thanks for the Help!

 

[amriddle01]

The problem is the config you have kept open doesn't contain the changes you have made so every time you make a change and send it back you are undoing the last changes made. You need to leave it close after a change and open an up to date one every time, I have had many customers doing this and it always causes issues

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[jesears]

Yeah that makes sense. I'll keep that in mind so I don't have problems again. I really do appreciate all of the help that people give on this forum!