VMPRO Call Routing 1

[Tyl0r]

We currently have 4 offices running IP403 3.2(53) firmware units. On our call menu if you press option 6 it will forward you to a user at one branch office (extention 855), I'm wondering if it possible to make it forward it to a list of users in order, if the first person doesn't answer their phone it would then ring the 2nd and then the third and so on. However, I can't use a hunt group because the 3 users in question are on seperate IP403 units and do not have VOIP phones so they can't all be added to the same hunt group.

Is there a way to do it with some kind of fallback in the VMPRO call flow thing? Or do they have to get VOIP phones?

 

[Escorthosis]

You could use VMPro to do the call rerouting for you using the assisted transfer option instead of the normal transfer.
Bear in mind that while searching for an employee to answer the call it will continue to use the (valuable) voicemail-channel.

Now you know why Avaya developed the 'Advanced Small Community'. This option allows you to add users from different sites to the same huntgroup. From memory this was not available on software version 3.2

 

[tlpeter]

It is a new feature in 4.0
So this cannot be done on a 403.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[IPGuru]

I havn't tested but you could try the following:-

Create a local sequential group to transfer to
Create phantom users with forward uncunditional/hunt group calls set to the required destination
add these users to the group.

I cant see why it should not work, good luck.



I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[Tyl0r]

haha yeah that works great IPGuru you're awesome :] Pretty neat trick to get around it..!! I would have never thought of that!


Thanks everyone!

 

[IPGuru]

looks like everyone else forgot.
it used to be common practice before the software was improved to make it un-necessary

I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[as1981]

This solution is fine as long as you don't have CCC reporting for the group. It will show every call as unanswered.