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To your first post: I have run into a similar situation once before. The issue at that time was when there was a transfer from Auto Attendant to the ACD, there was a burst of static (basically, a conference, then xfer). I ended up with Nortel 2nd level for about two weeks on that one. I...

The first 1.5's had a nasty habit of crashing without recovery. Nortel determined the boot loader file was the culprit and wrote a v5.21 to replace the v5.19. It seems to me, most of the vm issues were resolved by 2.10.6, Call Center issues aside.

What release is the V-RAM? old V-RAM's don't have enough memory.

Copy and paste boot sequence if you can......old 9v psp could be the problem. New ones are 8v.

It's been awhile since I've been in Edge's/BCM's. I know there were a few platform changes and subsequent access method changes. Can someone give me the $1 version (ie. pre 3.x= IP:6800, after 3.x need Element Manager....). I'm not looking for passwords, but access methods based on s/w level...

Those cards are pretty robust. However, once in awhile they go bad. If the trunks are clear @ the demarc, I would suspect the port/card. Look at line pools and such to 'best guess' which card and port is the trouble maker. Put all the lines on a 7324 so you can see all the lines as they are...

Same experience here, Hawks. Pull out expansion card = Jan 1 every time........

Check F982 (Operator status) to make sure someone didn't over ride the systems answering....

Dave, You have an oldie on your hands there. As old as that NAM is, I would be careful what you do to it. You can reboot, but I would ask for mercy before you do; it may not come back. Those hard drives are very hard to find and that one may be going. Without knowing the s/w level, you may be...

On top of what Perry said, do all you can to get the new carrier to send 3 digits (sometimes the talk about 'stripping 4' 7-4=3). If you change the 'Rec'd Length', it will blow out all your target lines and you will have to rekey all of them back in the night of the cutover. It's not a disaster...

That is bizzare, especially in this economy, that any vendor would turn down work. I'll be glad to help and at a reasonable rate [3eyes]. Call me at (630) 679-...............

Jerry, That is weird. I do remember changing a destination code from 9 to 7 (false 911 issues) and the Norstar DID NOT free up '9' afterward. In fact, something tells me it happened a few times. A fresh database was required. I can't remember the s/w version or all the details, but I remember...

Just remember.....if you decide to do a cold startup, you'll lose the PRI keycode........

It is not required that you have the POTS lines in the KSU, but it makes the install 'cleaner'. First, decide if you will ever use a Prime or not. If there is any chance that you might, I would leave the DTI card in (maybe unseat it) and start you POTS lines in module 2, second slot (with it...

The errors in the logs are EVT327-00 S5, EVT327-01 S5, EVT336-00 S5, EVT330-01 S5, EVT329-01 S5, EVT328-01 S5, EVT327-01 S5, EVT336-01 S5, ALM:44-0, ALM:44-1, ALM:41-0, ALM:42-0. All of these were with 3 minutes of each other the day before yesterday. There is nothing from yesterday, but they...

That is most interesting. I ran into a PAC/Bell guy from the old days. He said they were under obligation to have no more than xx% trouble. When a call came in and it was their issue, they would fix it and call it 'no trouble found'. You have a fairly complicated setup at that site and it makes...

Special prefix codes are limited to Nortel PBX platform. This is the key system forum. With that said, I would be printing dn '7' and '77' to get a clearer picture. Very possibly someone changed AC1 from the usual '9' to get away from false 911 calls. If that comes up empty, I would look at the...

There is an undefined path in that tree somewhere. The easiest way to find it (especially if there are a lot of paths) is to hook up a pc via a 9-pin connector, open Procomm or Hyperterm, and run a tree report. The error will stick out pretty clearly.........

There are several things in the mix here....any one could be involved. You have a DS1 from the Cisco 2821, correct? As well as the alarm stats in the Norstar, I presume there are stats in the Cisco. If you can access the Cisco logs, do it. If your problem is a DS1 level issue, you have a good...

Nice goin', ski.....you found it!