If anyone can help it would be amazing!
What we have is a Norstar MICS with a PRI Enabler card with service through ATT IPFlex going through a Cisco 2821. Let me know if you need more information than this.
The problem:
At least once every other day or two we will lose the ability to make calls out or receive calls for about 5-10 minutes, but typically the internet seems unscathed and we can surf the web with no problems.
The call to ATT:
"Your PBX is losing connection to the Cisco the T1 connections havn't went down" "It could be the cabling or the PBX Call your vendor and work it out."
The call to our Phone Guy:
Jiggling wires, messes with PRI Enabler card causes no symptoms, so the problem must be within the card or the signal from ATT. No real solution just more questions.
The history:
We came from POTS and a single T1 to a bonded t1 with voice/data. We are located out in the boonies of Tennessee which flooded earlier this year. ATT's phone equipment is located next to a creek, which became a river and took a beating. After the flood subsided and when the power would shut off we would lose ring tones and dial tones on the POTS lines and the T1 would go down, then come back once the power was restored. We believe or hope they fixed this issue but still could be there.
What we are looking for:
We are looking for some kind of troubleshooting steps or tips to nip this in the butt or to tell if there is an internal solution(one we can control) or an external solution(one ATT has to fix). Let me know if there is anything I can add to this to make the picture clearer.
Thank you,
Marcus
What we have is a Norstar MICS with a PRI Enabler card with service through ATT IPFlex going through a Cisco 2821. Let me know if you need more information than this.
The problem:
At least once every other day or two we will lose the ability to make calls out or receive calls for about 5-10 minutes, but typically the internet seems unscathed and we can surf the web with no problems.
The call to ATT:
"Your PBX is losing connection to the Cisco the T1 connections havn't went down" "It could be the cabling or the PBX Call your vendor and work it out."
The call to our Phone Guy:
Jiggling wires, messes with PRI Enabler card causes no symptoms, so the problem must be within the card or the signal from ATT. No real solution just more questions.
The history:
We came from POTS and a single T1 to a bonded t1 with voice/data. We are located out in the boonies of Tennessee which flooded earlier this year. ATT's phone equipment is located next to a creek, which became a river and took a beating. After the flood subsided and when the power would shut off we would lose ring tones and dial tones on the POTS lines and the T1 would go down, then come back once the power was restored. We believe or hope they fixed this issue but still could be there.
What we are looking for:
We are looking for some kind of troubleshooting steps or tips to nip this in the butt or to tell if there is an internal solution(one we can control) or an external solution(one ATT has to fix). Let me know if there is anything I can add to this to make the picture clearer.
Thank you,
Marcus