allaboutphones
Technical User
Client has a Norstar MICS 7.1 that was upgraded (old main cabinet and peripherals) about 3 years ago. About 6 months ago, they reported system lagging. What happens is at times, when a call is answered, the line remains silent for 5-8 seconds before the caller on the other end of the line is there or can be heard. At times when you have someone on the line and try to transfer the call to another extension, there is a 5-8 second lag before you can put in the extension they want to transfer the caller to.
About a month ago the main cabinet, software, and fiber cards were replaced with others that was confirmed working (previous install at another location) and did not have this issue. Now they are experiencing the issue again? I am stumped on this one. Perhaps a bad Analog Station Module or Digital Station Module or DTI Card? Maybe a bad UPS?
Any feedback would be appreciated.
About a month ago the main cabinet, software, and fiber cards were replaced with others that was confirmed working (previous install at another location) and did not have this issue. Now they are experiencing the issue again? I am stumped on this one. Perhaps a bad Analog Station Module or Digital Station Module or DTI Card? Maybe a bad UPS?
Any feedback would be appreciated.