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  1. sprucegrover

    Is there a way to test and find out if a phone is a T7316 or T7316E

    Yes it does. R6.1 and lower, the HF key is on the bottom right (key 10) regardless if it is 7316 or 7316E. It is the SW release that recognizes the E-set
  2. sprucegrover

    Will switching expansion card cause memory loss on MICS?

    2 port to 6 port expansion card change, connect port 3 to port 3 and port 4 to port 8 to maintain trunk numbering
  3. sprucegrover

    EnGenius on ATA2

    All calls parked from an analogue device go to only 1 park code. 25 "The highest call number, which is made up of the Call Park prefix followed by 25, is used only by T7100/M7100 telephones, analog telephones, or devices connected to the system using an analog terminal adapter (ATA) or an Analog...
  4. sprucegrover

    Voice mail problems

    Check your documentation for Class of Service. By default, some classes deny off premis notification and/or outbound transfer. Some voicemails do not even offer outbound transfer.The NAM and CallPilot both have the feature, but only in specific service classes
  5. sprucegrover

    ASM with PRI hotline

    PRI with destination code 9 to absorb 01 digit" If your Des code is just "9" the absorb is "ALL" not 1
  6. sprucegrover

    Upgrading from DR 7.1 FC to XC 7.1 FC

    Straight forward. Backup, if you can. Power down. Change the PCMCIA card and power up. Check to make sure everything is still there in programming, then power down again. Insert your second expansion card and power up. Backup again, if you can. Done If you still have a Rlse1 RAM cartridge...
  7. sprucegrover

    Benefits of Rls 4.1 vs 6 ???

    Because MICS 7.x does not support Companion, the 2 ports previously reserved for Companion are now available as digital station ports (or trunk modules)
  8. sprucegrover

    Call Fowrading to an outside cell

    On any software lower than R4.1, external forwarding has to be done using 'Line Redirection'
  9. sprucegrover

    Norstar NAM

    If the NAM has a fibre connection you will need a DS30 to convert from the copper ports
  10. sprucegrover

    CICS Fax - HELP!

    Use the IATA port in the CICS. Port 117, default DN 37. Pinout is pair 20 on the trunk cable - yellow/slate If you are using DN 31, you likely have a digital port to the fax
  11. sprucegrover

    Outbound Transfer and/or Set ONE outbound number to transfer to.

    Go to Line Access for DN25, and find Pool Access, and make sure that you have POOL A = Y
  12. sprucegrover

    Caller ID install

    Hot swap is not possible in the KSU, but if you are putting the card in a trunk module, only that module has to be powered down to install. Re-post with your software version and system configuration. The programming of the C LID info depends on the sw version
  13. sprucegrover

    T7406 on MICS 7.1 w/Callpilot 100

    Check if the lines are programmed to ring on the set. If so, is it programmed to forward on a busy to voicemail. If also yes, then all calls will try to go to voicemail when the 7406 is in use. Remove the ringing or the forward to voicemail
  14. sprucegrover

    Bug running around

    I've had the same issue with 5.0 & 6.1 and thought it was gone. Last week, same issue in XC7.1. With my case, it was everything appearing normal, but no talk path, and incoming calls would continue to hear ring-back tone even after set was answered. I have always been able to resolve the...
  15. sprucegrover

    call forwarding to external number

    You can use external forward by allowing redirect in Capabilities and using routing instead of line pool access codes
  16. sprucegrover

    Norstar Password reset

    Was surfing Sunday night so here's an update to executones FAQ up to current: http://www.tek-tips.com/faqs.cfm?fid=2304 Bw=MICS 6.0 E02 Bv=MICS 6.0 USA XC E02 Bu=MICS 6.0 CDA XC E02 CQ=MICS 6.1 E06, G05(MR), G10 CP=MICS 6.1 USA XC E06, G05(MR), G10 CO=MICS 6.1 CDA XC E06, G05(MR), G10...
  17. sprucegrover

    External voice mail message waiting

    The line must ring&appear on the set to get the indicator, and it must be a CLID trunk card
  18. sprucegrover

    one button push to forward an ext to a cell phone

    Needs 2 key strokes. One is CFW and the other programmed as an external auto-dial to his cell number. The phone has to be programmed to alow re-direct, you may have to include a line pool code in the digit string if the set is prime to i/c, and his i/c can be the only ringing line on the phone...
  19. sprucegrover

    Target lines

    Check the programming for 'CFW BUSY' is set to 'none'
  20. sprucegrover

    voice mail from co

    Did you enter the number used to access the VM? A local remote access number, or '*98' from the actual set.

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