Outbound Transfer and/or Set ONE outbound number to transfer to.

[Harlune]

I have a nortel ICS system. I'm running Norstar Meridian M7310 phones. I can not transfer to anything besides an extension. I have an off-site voice mail system. The voice mail system is accessed by dialing a regular phone number. I need to be able to transfer a caller, utilizing the transfer button, to this phone number. I do not need to transfer a caller to any other phone number. Apparently my ICS system does not have outbound transfers turned on. I read a few articles on here about maybe having to setup a route and all that good stuff. Now, I am the type that will sit here and brute force my way through it, but, I've spent some time on this and definitely need some help. I'm hoping for a solution besides "Call a tech/programmer". I'm somewhat savvy, but have little experience with what abbreviations mean what when I get into the system.

Any suggestions and solutions are greatly appreciated.

Thank You,

Jared

 

[Deweyhumbolt]

Do you have all 5 lines on your telephone or at least 2 intercom buttons?

 

[Harlune]

Jerry - If I press 9, I get "Invalid Entry", also, I don't need to dial "9" to get an outside line.

I have all 5 lines on the telephone, and I have 1 intercom button. I'm using Meridian M7310 phones.

 

[Deweyhumbolt]

I'll bet if you had 2 intercom buttons and had a 9 as the line pool code for pool A, and all 5 lines are in pool A it would work. Maybe someone else has a better idea.

 

[Deweyhumbolt]

Before that try, pressing Transfer, than press 1 of your 5 lines, dial outside Vmail and press Join.

 

[norstarboy125]

Harlune do what my thread says if u want it 2 work its not very difficult 2 set up...

 

[Harlune]

Dewey - "Transfer Denied"

Norstarboy125 - Can you please link me to your thread?

 

[norstarboy125]

its about 13 threads up buddy...

 

[Harlune]

I've searched for it and can't find it, could you please link it?

 

[sprucegrover]

Go to Line Access for DN25, and find Pool Access, and make sure that you have POOL A = Y

 

[Harlune]

For unit 25 - POOL A = Y is what it says.