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  1. StevePruitt

    Server Software

    BES 4.0 can support any number of wireless carriers - at one point we had well over a dozen between North America, Europe and Asia. It won't support Treo, however. There will be new models like Treo coming out this summer using RIM's software that should be fully compatible. Steve
  2. StevePruitt

    BES Server "lost" all users in directory

    We had that happen when something went wrong with the SQL database. Call your vendor for assistance, they should be able to walk you through the steps to fix it (or escalate to someone that can). I didn't do the repair on ours, so I can't tell you what it was we did. Steve
  3. StevePruitt

    Calendar wireless sync

    Have you made sure the cdo.dll on your BES is at least at the same version level as the highest of any Exchange server? That will cause similar problems. Steve
  4. StevePruitt

    Blackberry Enterprise v3.6

    We learned from RIM that our problems were due to communication delays between the BES and Exchange servers. Threads on the BES get tied up, and after a while there aren't enough threads working to carry all the traffic. That's what causes the delivery delays you see. We're working with them...
  5. StevePruitt

    Emails only come in after one is sent

    Have user send themselves a PIN message. If that starts the flow, problem is in handheld not communicating with radio network until it's awakened (like me in the morning). If it takes email through your server, I can't think of *what* would cause that. Steve
  6. StevePruitt

    sync more than one blackberry on one computer?

    You can do this as long as there are appropriate Outlook profiles for each user. That usually means separate user logins with Outlook configured in each. Login as user, configure Desktop Manager, then you can synch up a storm. We have sites doing that for users who bought 7280s while still...
  7. StevePruitt

    Address Book Vanished

    Al;so, when all else fails in solving user-based config problems like this: - Close Desktop Manager - Delete <user profile>\Application Data\Rersearch In Motion folder - Delete registry key HKCU\Software\Research In Motion - Open Desktop Manager, reselect configuration Steve
  8. StevePruitt

    Blackberry ringing

    Most Blackberrys ship with the phone enabled, for emergency use, and they have a number assigned that's primarily for billing. So, these could be real phone calls (wrong numbers, presumably), though the number looks awfully strange. Steve
  9. StevePruitt

    Enabling wireless calender synch remotely

    This involves interaction between Desktop Manager, the handheld unit, and the servers. I doubt it can be done any way except remoting in. I don't think I'd trust any other way - even when you're at the desktop the standard procedure occasionally gives flaky results. Sorry! Steve
  10. StevePruitt

    Address Book Vanished

    Are the contacts still present in Outlook? Has the name of the Contacts folder changed? If they are there, try going into Intellisynch, configure PIM, Contacts. Remove the present pointer to his contact folder, close, exit that window, go back in again and reselect his Contacts folder. I've...
  11. StevePruitt

    Blackberry Enterprise v3.6

    We also have this problem, with delays often ranging up to 6-10 houyrs. It seems to pick on a dozen or so users for a few days, then switches to another set. No apparent pattern. Last time our server engineers asked support about this, it was not a known problem. I'll pass the word about it...
  12. StevePruitt

    Unable to delete certain older email messages on BB7210

    Does he get any error messages? Have you tried doing a hard reset, then deleting them? Steve
  13. StevePruitt

    BES 3.6 Wireless Calendat Sync Not Working

    Somewhere around the second or third synch after setting Blackberry Wireless Calendar, you should get a pair of messages that talk about deleting all appointments. Did you respond yes? If not, that's your problem. The messages sound scary, but are needed. If that's the problem, switch back to...
  14. StevePruitt

    Blackberry sync process...have to change betwn server name and IP addr

    That sounds like a name resolution problem - makes me think you have a DNS issue. Try doing nslookup to test, and using a hosts file and see if that helps. If it does, research the DNS problems further. Steve
  15. StevePruitt

    Windows 2003 SBS , wireless calender not working

    OK, it's cdo.dll, not ocx. My typo. Go to http://www.blackberry.net/support/faqs/enterprise/installation/index.shtml#q7 and q8 for info at the BB site, that links to MS pages as a source for the file. Choose the one that fits your version of Exchange. Steve
  16. StevePruitt

    Windows 2003 SBS , wireless calender not working

    There's an updated cda.ocx needed - calendar won't work without it. Steve
  17. StevePruitt

    Deleting Messages

    To clean out your Deleted Items... - open message list - click, select Options in the menu - click again, select "Purge Deleted Items" This works on all models, as long as you have wireless email synchronization enabled. Steve
  18. StevePruitt

    blackberry snyc with outlook

    Arnold, if you use Exchange then you need to set up a Blackberry server with BES software. That provides the best level of synchronization. It's cost effective with a decent number of users. We have a mix of 957s, 6710s, and 7280s that work very well that way. Steve
  19. StevePruitt

    Calendar sync not fully working

    OK, first off there is an updated cdo.dll that's required on your Exchange server for calendar synch to work. It's available from Microsoft. Details are on www.blackberry.net somewhere. I have the info at work if you can't find it. Second, when you set this up, somewhere around the second synch...
  20. StevePruitt

    High CPU usage for Blackberry service

    Pschwarz... you said your users can't figure out the attachment service. Maybe I can help, since our users find it highly valuable. You need the service running on the server, and the corresponding software installed on the handheld. Once you have that... when you receive a message with an...

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