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Thanks, it was all definitely down. The problem turned out to be that in the alternate route patter, the ITC and Service /Feature settings weren't set to bothept & megacom, respectively. Thanks for the posting =hang up & drive= [yinyang]

Howdy, I have an ISDN circuit down at a remote 8300/LSP site and was expecting my route patterns to alternately route outbound calls over our ISDN circuits out of our main S8700 site, but I'm seeing the following when I "list trace" a station attempting a call: "denial event 1214: ISDN...

I now have Pest Patrol, Memokit, Spysweeper, and Window Washer running - all purchased and downloaded from the web, and I'm running pop-up-free for 2 weeks now. Spysweeper is available from webroot.com, and Pest Patrol is available from pestpatrol.com. I'm steamed that I had to spend $$$ to get...

Please educate me: What's an mib, and why/where would I use it? =hang up & drive= [yinyang]

Call Answer = Number of times callers were directed to voice mail when dialing this subscriber's extension. Voice Mail = Number of times this subscriber logged into voice mail. Prime v.s Non-Prime = Set on page 2 of the "system-parameters features" form. =hang up & drive= [yinyang]

Yes, you can do this by "front-ending" your existing Auto Attendant with another AA that prompts callers to press 1 if they know the extension of their party, or press 2 to dial by last name. If they press 1, the front end AA would route them to the existing AA. If they press 2, you...

Spy Sweeper got rid of Apropos, and has kept it off since. It's not freeware, but it worked. Thanks to everyone for the replies. =hang up & drive= [yinyang]

Thanks, I updated multiple times, but it still wouldn't get rid of apropos, and others kept coming back too. I decided to bite the bullet and bougt Spy Sweeper and Window Washer (joint discount deal) from Webroot.com, and it got rid of everything. It sucks that you have to pay to get rid of this...

How do you do this on an MM711 for DID? Can't set "Rec'v inc call id" to Bellcore, for DID group type, get an error msg... =hang up & drive= [yinyang]

I've downloaded spybot, and it works, but won't get rid of apropos. Don't know who to trust on what's next, any recommendations, please? Doesn't have to be freeware, just has to be effective! Thanks Much! =hang up & drive= [yinyang]

Provision a "goto-cover" button for use when dialing someone else's extension, use the "Transfer to Voice Mail Access Code" FAC (Feature Access Code - command = "ch fe") for transferring a caller into your own mailbox. =hang up & drive= [yinyang]

You may be able to provision a "goto-cover" button on the Console. Command = ch att X where "X" = the attendant number...typically 1. I'm not 100% sure this was available in V6, but it's worth a try. =hang up & drive= [yinyang]

I believe that Explorer uses the External Call History Interface (ECHI) to export the call_rec data into Explorer. Once ECHI is turned on, you cannot access call_rec in CMS. =hang up & drive= [yinyang]

Get Message Manager, then it won't be deleted until they empty their wastebasket upon exit, and they have only themselves to blame. BTW - It's **U, not *U. =hang up & drive= [yinyang]

Probably not much help here, but do you get wave-off or busy tone when you try to monitor this Login ID? The obvious things that you've probably already checked, but-just-in-case are: [li]Make sure the user is logged in. [li]Make sure that the station (phone) that the user is logged into has...

Hi - just upgraded remote workers to V3.0, and none of them can log in. They all get similar error messages: "cannot initialize phone driver", "cannot load phone driver", "the server has logged you off", etc. Not using Auto-Answer. They all were working fine with...

Check out the FAQ on this subject by clicking on the FAQs tab above... =hang up & drive= [yinyang]

'Forced Entry of Stroke Counts or Call Work Codes' is administered on page 2 of the Hunt Group form. The use of IP Agent should make no difference. =hang up & drive= [yinyang]

Consider having conference calls instead of on-site meetings. I preside over a group in the NE, where users are spread out over a large area, and don't have time to drive somewhere and meet. That way, you're location-independent, and can enlist more members, with fewer hassles. Also, you can get...

You can implement multi-site, multi-brand PBX routing using QSIG. Check out the Call Vectoring/Expert Agent Selection dox that came with your switch, or check out: http://www1.avaya.com/enterprise/whitepapers/avaya_qsig_advantages.pdf [yinyang]