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From memory, the TAPI gets installed into HKEY local machine. when you install the Avaya TSP, as part of the install process it is defaulted to 1st party, so will ask you for a user / extension. When you then edit the TSP (Telephon.cpl > advanced) to 3rd party, it asks you for the IP and switch...

Hi guys, did this get reported? I am sure with a valid S/C the post-sale team would be pleased to assist. www.nms-adaptive.com www.adaptive-ipoffice.com

I LIKE CAPITALS TOO www.nms-adaptive.com www.adaptive-ipoffice.com

If you are trying to fault find try the julmar tool http://www.julmar.com/tapi/ which is the industry standard TAPI toolkit. www.nms-adaptive.com www.adaptive-ipoffice.com

Talks 3rd party tapi to switch. Local desktop app controls browser and passes pre-defined URL with the CLI. Contains local macro editor for easy changes, no need for VB, so can be self modified, tried, tested and easy. Take a 30 day trial. Use it as ur backup, if u cant get native integration...

If you get stuck http://nms-adaptive.com/useful-resources/integration.html www.nms-adaptive.com www.adaptive-ipoffice.com

ooh yeah true, another good bunch of peeps! www.nms-adaptive.com www.adaptive-ipoffice.com

check out prime services LLC www.primeservicesllc.com www.nms-adaptive.com www.adaptive-ipoffice.com

check out prime services LLP. Kyle Hollday (usually on here) http://tek-tips.com/userinfo.cfm?member=kholladay very talented guy. www.nms-adaptive.com www.adaptive-ipoffice.com

if their dev-connect they should have some application notes. when we do our testing it all gets logged for easy replication, the vendor will either have a copy, or they should be on www.avaya.com/devconnect Might make fault finding easier! Worst case if you need to test the licence, use the...

wow, that's a really big picture, sry about that www.nms-adaptive.com www.adaptive-ipoffice.com

i didnt think the CTI link pro was needed for SMDR? maybe its a communication error instead of a licence error www.nms-adaptive.com

There's lots of options for an integration piece with these types of applications, check out the dev-connect portal. www.nms-adaptive.com

Or try Paul @ IPL Distribution, they used to sell IPO so know the switch and could provide you with local support and regional reccomendations www.nms-adaptive.com

Try exploring 3rd party TAPI rather than 1st party TAPI. Problem is I think TAPI exploits HKEY_Local, not user, so its to the system which is why you need to do what your doing. If you had a 3rd party TAPI server with a CTI app, you could then just let your staff enter the extension number for...

it should just work. have you restarted the switch as well, are the extensions you are trying to add been added after the tapi was sync'd? thing to do is to look at MS Dialer, you should see the list of all the avaya extensions in there. frankly if its not in MS Dialler, its not got the right...

restart the PC have to get it to stop thinking 1st party, and start thinking 3rd party. www.nms-adaptive.com

LOL its nearly 20 years old now www.nms-adaptive.com

I didnt think Estos was free.. Best way we have found to get click to dial from outlook in a T.S or Citrix environment is to use the local clipboard, i.e. a grab and dial function. www.nms-adaptive.com

The best way to do this would be to put a line-side card onto the lines, record that info to the hard drive of a PC, store the file paths into a SQL database then run some fuzzy logic across both .db tables to get you best match. then use either an unlicensed player if you've encrypted the...