CCR and NMS

[Brynwil]

Has anyone any experience with the CCR and NMS Adaptive Predictive dialler working together? I am assuming that an agent on a call generated by the dialler digital extensions will show as Busy Non Q as the call is an internal transfer as far as the Agent is concerned. What i actually get is the Agent showing Available in monitor although the handset is actually in use on an external call generated by the dialler. If i try to replicate the situation by manually external dialling from one extension then transfering the external call to an Agents handset it shows as Bust Non Q as expected!!!!

 

[pfmanc]

i have the same issue as you have but have been unable to fix it.

 

[amriddle01]

Well the Tek-Tips member named nmsadaptive is watching this thread, perhaps he will offer assistance should it turn out not to be a CCR issue

 

[nmsadaptive]

Hi guys, did this get reported? I am sure with a valid S/C the post-sale team would be pleased to assist.

http://www.nms-adaptive.com

http://www.adaptive-ipoffice.com