I am helping a client pick a VoIP solution. He has a product called eAgent which is a web based document management system for insurance companies. What their product can do with many hosted VoIP providers is to grab the incoming caller ID and then open a Web page on a designated workstation using that TN for a search criteria. The "specs" from eAGent are thus:
1) Must be able to open a browser window from the clients computer.
a. Either with ShellEx on a windows application
b. Or Javascript on hosted based solutions
2) Must be able to pass parameter specifically the phone number
a. Usually the URL is encoded with a variable. Example: %%Phone_Number%% where %%Phone_Number%% would be replaced by the incoming caller’s number.
To what degree can the IPO support this? The company says they can write anything needed for integration but they have no fiorst hand experience with Avaya IPO. Does Avaya have some sort of API maybe or an app?
1) Must be able to open a browser window from the clients computer.
a. Either with ShellEx on a windows application
b. Or Javascript on hosted based solutions
2) Must be able to pass parameter specifically the phone number
a. Usually the URL is encoded with a variable. Example: %%Phone_Number%% where %%Phone_Number%% would be replaced by the incoming caller’s number.
To what degree can the IPO support this? The company says they can write anything needed for integration but they have no fiorst hand experience with Avaya IPO. Does Avaya have some sort of API maybe or an app?