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  1. wjense

    BES on Windows XP Pro/2000

    Yes it can run on a workstation, I ran it briefly on a workstation before we could get a server setup. Just preform setup and it should run just fine.
  2. wjense

    Same Authentication Key and Identifier

    You can only have one online at a time. Build the new one with services disabled, then take the other offline and bring the new one online
  3. wjense

    What ports need to be opened on a firewall?

    Port 3101 needs to be opened, once this is done, you can test it by bringing up a Dos window and going to Program Files\Research In Motion\Blackberry Enterprise Server\Utity Run the BBSrpTest and it should return a good test
  4. wjense

    957's and BES 4.0

    You should have no problems with 957's on a BES 4.0. You just won't be able to upgrade the handheld OS.
  5. wjense

    BES 4.0 and Outlook 2003 problem

    If your e-mails are being directed to the .PST as well, that's your problem. The e-mail you read on the BB has been forwarded. When you reply, there has to be the e-mail in the inbox to action.
  6. wjense

    EC=5 There are not enough rights for user to complete this transaction

    If this is a domain account, try putting the domain name\username, i.e. if you're user bob, in the xyz domain, instead of just bob in the security box, type xyz\bob then your password. Sounds like you shouldn't have to, I know, but I have to on some of my systems, even if I use Administrator.
  7. wjense

    ARC Serve 2000 Job doesn't start

    Another thing to check...ensure your job is submitted to an online device group.
  8. wjense

    Where do you add the serial Number in arcserve 2000

    You must get the LicenseIT update from CA, running it is the only way to license, no serial numbers, no codes.
  9. wjense

    arcserve job doesn't stop

    Use the Kill command from the NT4 resource kit if all else has failed.
  10. wjense

    Backing up second Exchange Server

    You have to have a mailbox on each server, with a different name and user account, setup identically. I have 4 exchange servers I backup, each has a unique mailbox and ID. I use EXSERVICE as the id used for the directory and information store...and the dbagent id for the Brick level.
  11. wjense

    Arcserve Client Agent for Windows 2000 Issues......

    I've found that you have to change the connection login in 3 places. Once on the client system, once in each job submission, and when selecting the system in job setup. Do it in this order: Change (though you probably already have) it at the client system. Modify the job, open the first screen...
  12. wjense

    IP addresss disappear

    AS7 can manage a client via either IP or name resolution. If you have the box clicked, it will show 0.0.0.0, but the name will indeed appear. Shouldn't cause a problem, as that's how I have all mine setup and it works fine.
  13. wjense

    How to deinstall arcserve completely?

    You dont' way what version of Arcserve you have. But if it's ASO/Arcserve2000, just insert the CD, and click as if you were installing it...you will be asked if you want to remove it...answer yes, and it's gone. No reboot.
  14. wjense

    Mailbox failures - ArcServe 2000 - Error 418

    Check teh latest exchange agent fix..Q013760, this addresses the 418 error. http://support.ca.com/Download/patches/asitnt/QO13760.html
  15. wjense

    Exchange BrickLayer Backup

    In the FAQ they say that if the root of the Individual Mailboxes in Brick level is checked, all under it should be picked up...regardless of tiem of creation. If, however, you've de-selected any...new ones won't be picked up. Have you de-selected any?
  16. wjense

    Brick layer OK, Database is not problem

    I use the Exhange system account for the Database, i.e. teh dbaexchg portion (Exservice), and the Arcserve account for the Brick...works fine. So try that..
  17. wjense

    Inbox Restore does not restore entire inbox

    I've found that Brick Level can be tricky that way...sometimes have to restore from several subsequent nights of backups. I'll restore from one day, and the user will say the same thing...then I restore froma previous night or backup, and the missing will re-appear. In the FAQ they say...
  18. wjense

    Server Crashes during backup

    Have you applied the patches to Arcserve and the Exchange agent? Go to the CA Web site, there's a patch, L085115 for Arcserve AE/WG (Advanced Edition/WorkGroup) that must be applied before running the new Exchange 2000 agent. Check that out...I'll look back in to see.
  19. wjense

    Moving ArcServe without reinstalling?

    No, uninstalling and re-installing will take care of registry. Just remember to copy your databses before you do.
  20. wjense

    ARserve Database

    Yes, arcserve services should be turned off, then just copy the folder, then re-start arcserve.

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