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Typically, you need maintenance permissions (MSPs) to run the 'test' commands. If you have an Avaya maintenance contract you should be able to get them activated for little or no cost. If you do 'display system-parameters customer-options', the 3 entries that you are looking for are: DS1...

Using ASA under the Advanced tab select Export Data. Select Station and the Extension and Location fields. Run the report. Import the report to Excel as a delimited file. Change the extensions that need to have the Location field corrected. Get rid of the extensions that don't need to be...

Would it be easier to use analog line ports (stations) off of the Definity to act as trunks to the other systems? The station cards are dirt cheap on eBay. The TN742 is an 8 port board, the TN746 is a 16 port board, and the TN793 is a 24 port board. Just add an analog phone to one of the...

Disconnect the trunk from the PBX port and go on the carrier side with a butt set. Since it's a ground start trunk you should not get dial tone when you goo off hook until you touch a ground lead to one side of the line when you go off hook. Typically a carrier problem. Kevin

'ping -a {IP address]' should return the DNS name. Then reverse it and do 'ping -a [DNS Name]'. Kevin

Try 'add ip-interface [slot]'. kevin

If you're dealing with either digital or analog stations, you can do 'list station port [pn# or mg#]'. Port Network: list station port 01 STATIONS Ext/ Port/ Name/ Room/ Cv1/ COR/ Cable/ Hunt-to Type Surv...

Try 'list route-pattern trunk[ x]', where [x] is the trunk group number. Kevin

In the CM do 'list node-names all' and look for CMS_airata. In the CMS server login as root and do 'cat /etc/hosts' and look for the IP address of the PBX. Nothe the name assigned to the ACD. Then do ping [node-name]. It might be 'switch1'. Has the CMS been rebooted recently? You can...

On the Menu, select 'Services', then 'Connection Status'. There are 4 entries on the next menu; Application, Session, Transport, & PBX Clock. PS: If the PBX & CMS clocks differ by several hours, it may prevent the link from coming up. Kevin

A few things to check: Can you ping the CMS from the C-LAN board? Can you ping the C-LAN board from the CMS? Does the version of CMS software match what is configured in the PBX (display system features) As mentioned above, busy release Link 45 in the PBX. Do a reset on the C-LAN board...

What if you routed the calls to a VDN instead of the Hunt Group and in the Vector did either a 'queue-to' or 'route to with coverage y'? Kevin

ASA 6.0 SP 13 is Windows 10 compliant. Within ASA is the equivalent of VAL Manager. I don't think Avaya will provide any support for the stand-alone VAL Manager application. Kevin

The Avaya Maintenance Manual points toward synchronization issues: The Error Code represents the rate (in Parts Per Million, or PPM) at which clock slip errors have been detected on the incoming synchronization source since the last PPM inquiry was sent to the IPSI or Processor/Tone-Clock...

You will need 512 MB of RAM to support announcements on the G450. Kevin

Suggest bridged appearances of the primary station. You can use abbreviated/delayed ringing and group page to alert the primary station. Kevin

TAC 7151 is the tac for the trunk group in question? Kevin

Try putting a trace on the trunk group (list trace tac [trunk access code]) and dial a DID number. Post the results here. Kevin

If you mean the CMS translations (Dictionary, Agent Groups, etc.), yes. It's backed up to tape. From the Main Menu go to Maintenance then backup. Kevin

Increase the number of rings on the Coverage Path (currently set to 6). Call setup time to your cell phone is probably using up the ring cycles. Kevin