I would be very appreciative for any guidance and/or idea on how to fix this strange issue I'm having. Thanks in advance! We have an Avaya PBX Communication manager version 6.2.0.
I have one CO line within our trunk group that is showing in-service/active all of the time but does not ever show any connected ports. Also, occasionally it will go to a disconnected status and I need to busy it out and release to bring it back.
TRUNK GROUP STATUS
Member Port Service State Mtce Connected Ports
Busy
0022/001 02B0801 in-service/idle no
0022/002 02B0802 in-service/active no
0022/003 02B0803 in-service/idle no
0022/004 02B0804 in-service/idle no
0022/005 02B0805 in-service/idle no
0022/006 02B0806 in-service/idle no
I've run the test on it and get (which is because it's active - if I read the error message correctly):
TEST RESULTS
Port Mtce Name Alt. Name Test No. Result Error Code
02B0802 CO-TRK 0022/002 3 ABORT 1000
02B0802 CO-TRK 0022/002 36 PASS
However if I Busy it out to make it be out-of-service and then run the test, I see the below:
TEST RESULTS
Port Mtce Name Alt. Name Test No. Result Error Code
02B0802 CO-TRK 0022/002 3 PASS
02B0802 CO-TRK 0022/002 36 ABORT 1006
I had my wiring person go and re-punch down the ports with no success. We tried reversing the cables even but then it just stays at disconnected. So I'm not sure what else to try. We haven't changed anything on this trunk in years so I don't know why all of a sudden this is happening. Here is the configuration of it:
TRUNK GROUP
Group Number: 22 Group Type: co CDR Reports: y
Group Name: De Pere CO COR: 91 TN: 1 TAC: 6932
Direction: two-way Outgoing Display? n
Dial Access? y Busy Threshold: 99 Night Service:
Queue Length: 0 Country: 1 Incoming Destination: 603-4211
Comm Type: voice Auth Code? n Digit Absorption List:
Prefix-1? y Trunk Flash? n Toll Restricted? y
Trunk Type: ground-start
Group Type: co Trunk Type: ground-start
TRUNK PARAMETERS
Outgoing Dial Type: tone Cut-Through? n
Trunk Termination: rc Disconnect Timing(msec): 500
Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Analog Loss Group: 6 Digital Loss Group: 11
Trunk Gain: high
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 10 Receive Answer Supervision? n
Administer Timers? y
XOIP Treatment: auto
TRUNK FEATURES
ACA Assignment? n Measured: none
Maintenance Tests? y
Data Restriction? n
Abandoned Call Search? n
Suppress # Outpulsing? n
Charge Conversion: 1
Decimal Point: none
Currency Symbol:
Charge Type: units Receive Analog Incoming Call ID: disabled
Per Call CPN Blocking Code:
Per Call CPN Unblocking Code:
Outgoing ANI: Ds1 Echo Cancellation? n
ADMINISTRABLE TIMERS
Send Incoming/Outgoing Disconnect Timers to TN465 Ports? n
Incoming Disconnect(msec): 500 Outgoing Disconnect(msec): 500
Outgoing Dial Guard(msec): 1600
Incoming Glare Guard(msec): 1500 Outgoing Glare Guard(msec): 1500
Ringing Monitor(msec): 5200 Incoming Seizure(msec): 500
Outgoing End of Dial(sec): 10 Outgoing Seizure Response(sec): 5
Programmed Dial Pause(msec): 1500 Disconnect Signal Error(sec): 240
Flash Length(msec): 540
END TO END SIGNALING
Tone(msec): 350 Pause(msec): 150
OUTPULSING INFORMATION
PPS: 10 Make(msec): 40 Break(msec): 60 PPM? n
ATMS THRESHOLDS
TTL Type: 105-w-rl Far End Test No:
TTL Vendor: TTL Contact:
Trunk Vendor: Trunk Contact:
Trunk Length:
MARGINAL UNACCEPTABLE
Min Max Min Max
1004 Hz Loss: -2 21 -2 21
-Dev +Dev -Dev +Dev
404 Hz Loss: 9 9 9 9
2804 Hz Loss: 9 9 9 9
Maximum C Message Noise: 55 55
Maximum C Notched Noise: 74 74
Minimum SRL-HI: 0 0
Minimum SRL-LO: 0 0
Minimum ERL: 0 0
Allow ATMS Busyout, Error Logging and Alarming? n
TRUNK GROUP
Administered Members (min/max): 1/6
GROUP MEMBER ASSIGNMENTS Total Administered Members: 6
Port Code Sfx Name Night Mode Type Ans Delay
1: 02B0801 TN747 B 336-xxxx
2: 02B0802 TN747 B 336-xxxx
3: 02B0803 TN747 B 336-xxxx
4: 02B0804 TN747 B 336-xxxx
5: 02B0805 TN747 B 336-xxxx
6: 02B0806 TN747 B 336-xxxx
7:
8:
I blanked out the numbers above on purpose but they have valid digits in them on the PBX.
Do you have an ideas as to what I can try next to fix this or make it go back to idle like all the rest of the members?
Thanks!
I have one CO line within our trunk group that is showing in-service/active all of the time but does not ever show any connected ports. Also, occasionally it will go to a disconnected status and I need to busy it out and release to bring it back.
TRUNK GROUP STATUS
Member Port Service State Mtce Connected Ports
Busy
0022/001 02B0801 in-service/idle no
0022/002 02B0802 in-service/active no
0022/003 02B0803 in-service/idle no
0022/004 02B0804 in-service/idle no
0022/005 02B0805 in-service/idle no
0022/006 02B0806 in-service/idle no
I've run the test on it and get (which is because it's active - if I read the error message correctly):
TEST RESULTS
Port Mtce Name Alt. Name Test No. Result Error Code
02B0802 CO-TRK 0022/002 3 ABORT 1000
02B0802 CO-TRK 0022/002 36 PASS
However if I Busy it out to make it be out-of-service and then run the test, I see the below:
TEST RESULTS
Port Mtce Name Alt. Name Test No. Result Error Code
02B0802 CO-TRK 0022/002 3 PASS
02B0802 CO-TRK 0022/002 36 ABORT 1006
I had my wiring person go and re-punch down the ports with no success. We tried reversing the cables even but then it just stays at disconnected. So I'm not sure what else to try. We haven't changed anything on this trunk in years so I don't know why all of a sudden this is happening. Here is the configuration of it:
TRUNK GROUP
Group Number: 22 Group Type: co CDR Reports: y
Group Name: De Pere CO COR: 91 TN: 1 TAC: 6932
Direction: two-way Outgoing Display? n
Dial Access? y Busy Threshold: 99 Night Service:
Queue Length: 0 Country: 1 Incoming Destination: 603-4211
Comm Type: voice Auth Code? n Digit Absorption List:
Prefix-1? y Trunk Flash? n Toll Restricted? y
Trunk Type: ground-start
Group Type: co Trunk Type: ground-start
TRUNK PARAMETERS
Outgoing Dial Type: tone Cut-Through? n
Trunk Termination: rc Disconnect Timing(msec): 500
Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Analog Loss Group: 6 Digital Loss Group: 11
Trunk Gain: high
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 10 Receive Answer Supervision? n
Administer Timers? y
XOIP Treatment: auto
TRUNK FEATURES
ACA Assignment? n Measured: none
Maintenance Tests? y
Data Restriction? n
Abandoned Call Search? n
Suppress # Outpulsing? n
Charge Conversion: 1
Decimal Point: none
Currency Symbol:
Charge Type: units Receive Analog Incoming Call ID: disabled
Per Call CPN Blocking Code:
Per Call CPN Unblocking Code:
Outgoing ANI: Ds1 Echo Cancellation? n
ADMINISTRABLE TIMERS
Send Incoming/Outgoing Disconnect Timers to TN465 Ports? n
Incoming Disconnect(msec): 500 Outgoing Disconnect(msec): 500
Outgoing Dial Guard(msec): 1600
Incoming Glare Guard(msec): 1500 Outgoing Glare Guard(msec): 1500
Ringing Monitor(msec): 5200 Incoming Seizure(msec): 500
Outgoing End of Dial(sec): 10 Outgoing Seizure Response(sec): 5
Programmed Dial Pause(msec): 1500 Disconnect Signal Error(sec): 240
Flash Length(msec): 540
END TO END SIGNALING
Tone(msec): 350 Pause(msec): 150
OUTPULSING INFORMATION
PPS: 10 Make(msec): 40 Break(msec): 60 PPM? n
ATMS THRESHOLDS
TTL Type: 105-w-rl Far End Test No:
TTL Vendor: TTL Contact:
Trunk Vendor: Trunk Contact:
Trunk Length:
MARGINAL UNACCEPTABLE
Min Max Min Max
1004 Hz Loss: -2 21 -2 21
-Dev +Dev -Dev +Dev
404 Hz Loss: 9 9 9 9
2804 Hz Loss: 9 9 9 9
Maximum C Message Noise: 55 55
Maximum C Notched Noise: 74 74
Minimum SRL-HI: 0 0
Minimum SRL-LO: 0 0
Minimum ERL: 0 0
Allow ATMS Busyout, Error Logging and Alarming? n
TRUNK GROUP
Administered Members (min/max): 1/6
GROUP MEMBER ASSIGNMENTS Total Administered Members: 6
Port Code Sfx Name Night Mode Type Ans Delay
1: 02B0801 TN747 B 336-xxxx
2: 02B0802 TN747 B 336-xxxx
3: 02B0803 TN747 B 336-xxxx
4: 02B0804 TN747 B 336-xxxx
5: 02B0805 TN747 B 336-xxxx
6: 02B0806 TN747 B 336-xxxx
7:
8:
I blanked out the numbers above on purpose but they have valid digits in them on the PBX.
Do you have an ideas as to what I can try next to fix this or make it go back to idle like all the rest of the members?
Thanks!
