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Is the agemt using a headset key? There is an issue in some versions of the 8100 where the user can let the outside party release but not press the Headset key to let their end go. The ACD reports the agent as idle (because of the trunk release)but the 8100 sees the agent off hook because of the...

You would need to set another mode (E.g. Night) to have all stations ring with MB 4-02. To have all stations ring place the system into night mode. Of course if you are already using night mode to go to VM then the only other option woiuld be to try overhead ringing through the paging with a...

The Electra Elite IPK is no longer being sold for new systems by NEC and only parts are available. The latest version is the IPKII and now just released is the SV8100 which is the latest. The older Elite IPK does support VOIP but it will be complete end of life ion few months and NEC will not be...

The difference is when the digital stations call out the CPU pulses the DTMF to the carrier. When a single station calls out without LCR it is DTMF directly from the station device itself. Sometimes the first digit is lost from the single line as the PBX is aquiring the trunk for the outgoing...

I've seen this twice before and it has to do with the VEN memory assignment when the station is assigned. I think I had to do a B load and then shoot the database back in via the script editor.

I have one. It's an actual Dterm handset with a mute switch on the underside where you can easily press it with your index finger while on a call. There are 2 models. A push to talk and a push to mute. Don't know what the part numbers are I'll look that up.

The D CM's are only for the AP00 if installed in the remote site so don't worry about them. Just make sure you have 08>800>0, 08>378>0, A703>CCH#>0, and A704>CCH#>PC of main site. EC6 it and some times it needs a kick in the bum (reset CPU) to get it going.

With the above the SMDR for both sites will report out of port 0. Are you looking for the remote out port 1 with local out port 0?

Or you can plug in an AC adapter depending on the phone type to also increase the distance.

Take the VM out of the picture. Be the VM I always say. Answer the trunk call at a station and transfer just as if you were the VM and release. Does it then go to the mailbox on a forward? Make sure that timer classes are not set for the stations in MB 4-71.

The cheapest one of course. I have no idea of pricing but I would guess that the 8IPLA would be best or you may be able to locate an older 32IPLA somewhere (pre-loved). But by the sounds of it you would not need more than the 8 PAD channels.<br> But I cannot stress enough how you MUST have a...

Yes Remote PIM via IP (DMR) will work fine as long as you have a reliable connection between with less than a 300ms delay round trip between sites. the older T1 DAIA and DAIB cards are not supported on the NEAX IPS since the Remote PIM feature was released. Your spare MP and PIM will work at the...

I have worked with NEC for many years after working on a range of other systems. I have also taught many classes on the product and the most common reponse I see is the respect for the functionality and flexibilty of the system while at the same time concern over the complexity of the...

Got change for a 50 for the lot?

14-01 for the trunk name and 14-05 for the trunk group.

Connecting these 2 systems should be done with CCIS. Then you get all the features with Voice Mail compatibilty over the link which you would not get if you used QSIG.

Sorry it won't work. The IVS will only support the 24DTA with SC01 card. Also the NEAX 2000 does not support end to end ISDN PRI as it can only be assigned as a USER and not as NETWORK. It does however support QSIG between the 2 systems which is for a better term end to end ISDN tie lines. You...

You MUST have QOS support on the router at both ends of the T1. Without this you are wasting your time. The horrible sounding calls are packet loss as you are attemptiing to pass more data over the WAN than you have bandwidth to support. As there is not adaquate room for all the data and voice...

No. Caller ID while ringing on a transferred call did not come about till IVS 2 I believe.

15214>XX set to 0 for COS A will restrict caller ID to the display of the Dterm. The other thing that can stop it is if the person is an ACD agent they will not see caller ID as their agent state hides the incoming caller ID to the prime line. To correct that set 411>11>01.