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After you unchecked the "Must use MAG cards" option and saved the Employee Info, make sure you have refreshed your data. You will also want to try "Clear Password" for the employees in question. You can do this from your FOH functions. Off the top of my head it is Functions -> Employee ->...

We do this at our restaurant; at least I am pretty sure we do from what you described. We have these fundraisers for organizations. The guests coming in for the fundraiser will bring in a flyer so we know to donate a certain percentage of their total check (less taxes) back to the...

Under Tender Maintenance, look at the Identification tab. Is Require Identification checked? If so, try unchecking it and see if that solves your issue. If you have multiple Gift Card tenders, you will need to uncheck this box for each one. Just a note, I am running TS v6 currently, but used...

Check your ibercfg.bat file. You may want to make sure that SET REBOOTNT = TRUE. I believe that will have your computer reboot at a refresh or EOD instead of log off. Hope this helps, Matt

Great point, TobeThor. We don't run into that too often at our restaurants, but when we do the server would fire separate chits. First, the chit with the apps so it will be made first. Then, a few minutes later fire the ticket with the entrees. There is still a fundamental flaw because the...

This can be done in Aloha by using Menu Item Priority. First, under Store Settings - > Printing-Chits, go to the Chit Style tab and make sure the 'Sort Items according to Priority' and 'Print a separator line between Priority' boxes are checked. Second, under Maintenance -> Menu -> Items, set...

The best advice I have ever recieved around bonuses was "always plan to pay out at minimum what you are offering as a bonus" Meaning... make it achievable. Your plan should definitely be based on metrics that your team has control over, which sounds like would NOT be sales. Collaborate with...

Can you use SendKeys to choose the 'OK' button on the warning message?

You can have Excel check for calculation errors and display "na" if any error exists. This will catch the divide by zero errors. =IF(ISERROR(Your Formula)=TRUE,"na",Your Formula)

I believe the only way to declare tips for the current DOB is to do so at the FOH during clock-out. If you need to adjust an employee's declared tips for the current DOB, you will need to delete their clock-out, have him or her clock-out again, and declare the correct amount of tips. Hope this...

If you are using table service (I am not sure if this would be the same in QS or not), go to Store Settings - > Printing-Chits. On the Chit Appearance tab you should have check boxes for consolidating items and printing in large font.

When I first upgraded to v6.0+, I had a few Win98 terminals. It will work, but is not ideal and was not recommended by our reseller. One of their big reasons for not using Win98 is credit card security. According to my reseller, by sometime this year everyone that accepts credit cards will...

Did you set a Start Date and End Date in Price Change Maintenance? I was just working with this a couple months ago, however I did my price changes with price levels versus individual items. I do believe that the DOB must be within the Start Date and End Date AND you must have an event set up...

We are currently implementing Patronpath in our restaurants. What sold us on these guys is that their online ordering system fires the online order right into Aloha's delivery system and fires the tickets to the kitchen printers when they need to be made. For orders paid with a credit card...

Are you saying that you changed the opening time in your Store Settings? We have our opening time set at 7:00am as well in store settings, even though we really open at 11:00am. So, I do believe you are correct, that should fix your issue.

gadang, I don't think you are going to find a canned report in Aloha Manager that will give you what your manager is looking for. There are two options that I can think of: 1) Use Crystal Reports to create a custom report that can be run within Aloha Manager 2) If you use Aloha Enterprise, a...

This is great! Thank you, IndexRobert!

I believe that the Hourly Sales and Labor report will do what you are looking for. Under Settings for this report, put a checkmark next to each hour (8:00am, 9:00am, 10:00am, 11:00am, etc...). When you run the report, it will show your sales for each hour of the day. For example, 11:00am will...

If you want to check hourly sales for the current date of business, I would suggest having a look at the Flash Report from the FOH functions. It will break out your sales and labor into hours and day parts, and your managers will not have to go to the office to run the report as it can be...

I haven't had a chance to test anything, but I was unable to find anything in the Access Levels that is directly related to the Disable Punctuality button. I have a feeling it is related to the Approve Clockin access level, or a similar access level. I would test those to see if it gets rid of...