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Just a question, Are you connecting through Cisco switches? If you are, try something else for a test. Only happened once to us and no one can tell us why.

Mark EVERY cable, where from, where to. Color code them, number them, label them, take pictures, Then say a prayer.

You need to log in to the Web interface, from there you can send a backup to an FTP server. From there you can safely shut your servers down also. Log into the standy server, busy it out and then do a shutdown server. Log into the online server and do a shutdown forced even if active on it...

Just add an entry in the ch ars ana table XXX(area code) 10 10 xx(route) hnpa or XXX 10 10 xx locl whichever works Now pick up phone and dial the 9+10 digit number be sure to deny xxx976 10 10 deny hnpa always works for me

If these calls are transfered by the attendant console, check the return call timer on page 2 of console-parameters. If it returns before 6 rings can complete that may be the issue.

Can you telnet to it?

Is synchronization set up on the switch, try status synch Make sure it is synched to a ds1 board, preferrably a PRI

We have had several 'remote' employees that switched to cable based phone service (VOIP). As our people require modem connects to support equipment they quickly learned their connections would not support this. All of them (3 locations) removed their VOIP service and returned to conventional...

NOTE: you MUST be at CM 9.5 or higher, not 9.0.

The 'splitter' mentioned above is a 400B2 Adapter that takes RJ11 pins 2 and 5 in the bottom jack and present them as power on RJ45 top jack pins 7 and 8.

Log into the MGP CLI and issue command show voip V0 it should show you XX out of 64 resources in use, every call uses 2, 1 in and 1 out so each G700 can handle 32 calls at once unless you add a Voip module. if station ports on G700 plus trunk ports are greater than Voip resources you have a...

You state 'a' G700 with 3 PRI's. I hope you do not have all 3 DS1 boards in a single G700 and if you do is there an additional VOIP board in the gateway as well? If not, you could easily be running out of VOIP resources which would kill the talk paths.

When you remove ASA from the computer you will have to manually delete the directory as uninstall does not clear everything. c:\program files\avaya\site administration

Should see it with command 'display login xxxxxxx', shell access set to 'Y'

Are you able to set the phone type to 'callrid' not 2500, if not you have wrong pack for this type phone. Need TN793B or TN2793B for cid, note it must be a B and Rel 8.2 or greater.

Apparently your login is restricted, you will need to contact your maint provider or have Avaya change your login rights. Web interface is protected as this is the actual server configuration where ASA is used to configure translations.

On the S8000 series switches, since implementation, the alarm calls are configured at the unix prompt thru a telent session. Whoever you are using for alarm monitoring should be able to give you intstructions or assist you in changing these parameters. As these are public undocumented...

Let up each of the sites with their own location codes and assign the location codes on the gateway config screen. After this is done then you can build a separate ARS pattern for each location by using: Change ARS analysis location x (plus a digit qualifier) ie: ch ars ana loc 2 1 (to...

Not sure of the pinouts, But I do know that a Cisco cable will not work on the G700. Tried it, now I carry two cables with me.

When you set up the client software you can 'Browse' your network for the server and pick it from the list. You must be set up on the server as a user utilizing your Microsoft Login name. Are you on 98, NT, or 2000? You may have to edit the host file on your PC in order to connect. If XP you...