ASA problem 2

[listhist]

I have a administrator with a strange problem. He says he didn't set this up but for some reason ASA is asking for a password when opened, we do not know what the password is so we have tried uninstalling ASA and reinstalling but it still asks for the password.

Has anyone experienced this?

 

[GladniJura]

well, you can set password for ASA on Tools - options and on General tab application security. I have release R 1.11 and I had it set up but I remove this setings without any problem. I just checked 'No application security'.
Maybe he set this security and left password fields blank.
Try with this.

 

[listhist]

I can't even open the app. as soon as I cancel the password ASA closes.

 

[koglass]

Try removing ASA and re-install it on the PC.

 

[GladniJura]

As koglass said when you uninstall ASA try to clean registry on PC and install ASA again. it's last what comming to my mind.

 

[Technician101]

When you remove ASA from the computer you will have to manually delete the directory as uninstall does not clear everything.

c:\program files\avaya\site administration

 

[listhist]

did that

 

[PappaG]

goto the following key and set to 0 (zero)

HKLM\software\avaya site admin\system\SecurityType

 

[listhist]

PappaG, how do I get there?

thx

 

[PappaG]

goto start then run and type regedit

then brose to HKEY_LOCAL_MACHINE\software\avaya site admin\system\SecurityType

please note the avaya site admin part may differ depending on what version you have installed

 

[listhist]

got it, thx a bunch

you get a star!

 

[PappaG]

Or if you copy the below text into notepad and save it as anyname.reg note no .txt extension and then run it then it should also work

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Avaya\Avaya Site Administration\system]
"SecurityType"=dword:00000000