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I'd have to agree with phoneguru CICS is too small for your projected needs. Had you said growth potential was over 5 years then yes buy a CICS now and upgrade when you outgrow it. Go with MICS now. With a Call Pilot 100 attached you can have upto a max of 22 phones CICS. I also have to...

Sam the only thing I can suggest is you find a new vendor who will sell you the upgrade (which comes with manuals by the way) and a relevant Flash guide based on your flash software version (which also may require upgrading). This forum is not for solicitation and anyone who attempts to sell on...

All is available as you describe with your current eq. If you wish to go to a third level in auto-attendant, you will need to change the flash to Call Pilot. A possible upgrade in MICS software might then be required. As Bkrike recoomends... find a KNOWLEDGABLE vendor in your area. Marv...

Great link hawks... worth a star Marv TeleMarv Services www.telemarv.ca

I'm pretty sure the release number of the sets in question is 17 and higher. Also the sets will have the Norstar logo printed on the top instead of meridian. Marv TeleMarv Services www.telemarv.ca

Yes you will need it for inband DISA signalling Marv TeleMarv Services www.telemarv.ca

so hire a plumber to fix your plumb and computer to fix your compute. Marv TeleMarv Services www.telemarv.ca

Each "port" or connection to the telephone system, has 2 channels or speech paths. Nortel confused the issue a few years ago and started call channels ports in order remain consistant with industry terminology. As an example the Flash 2 voice mail is called 2 port system but in reality it is 1...

You can try pinging the remote side ip address and see how lon it takes and where routes to get there. Marv TeleMarv Services www.telemarv.ca

The delay is being caused by either gateways or more likely the DSL lines (routing through your ISP's -raw internet - to the remote end and back). Unless you put in a point to point connection that's probably the best you'll get. You might want to talk to your ISP to see they can tweek it. Marv...

You need to put call forward no answer on your phone lines (timer longer than the autoattendant answer delay). That way if a call goes unanswered by the autoattendant it will be diverted and you'll know there is a problem. Marv TeleMarv Services www.telemarv.ca

There maybe no intercoms on the phone - try pressing F*0 and check intercom keys. Marv TeleMarv Services www.telemarv.ca

After determining software level... you really need to call a local qualified vendor Marv TeleMarv Services www.telemarv.ca

You were looking for a cheap solution... An OPX at $20.00 a month compared to several thou for MCK, pay back is more than 10 years. Marv TeleMarv Services www.telemarv.ca

LS/DS cards will not automatically send digits to the other system. Unfortunately the CICS doesn't support E&M cards. What you need to do in your setup, is set up a route (dial 8 as an example) that will send you out over the VoiP channel. Auto-answer (DISA) at the other end. So caller will dial...

how are you connect ing the gateways... on CO's at both ends? Marv TeleMarv Services www.telemarv.ca

None... ATA2 will give an analog circuit you can run over an OPX circuit... call your local teleco they will price it for you... based on distance. Analog phone at the remote end only. Marv TeleMarv Services www.telemarv.ca

The only other solution is to analog with an ATA2 Marv TeleMarv Services www.telemarv.ca

What happens if you do F811 before you pick up the call? Marv TeleMarv Services www.telemarv.ca

Canada had both DR 5 and Dr 5.1 Marv TeleMarv Services www.telemarv.ca