how to setup a new phone

[ezchoice]

Hello all,

I am totally new to setup phone system. However, I could not avoid it becuase I have a new job.
Our company use Nortel Norstar Modular ICS 4.0 phone systems.
I have Modular ICS 4.0 system coordinator guide and Norstar Voice Mail 4.0 setup and operation guide. I seems so stupid and I could not setup a new phone and voice mail even with manual.
Can anyone help me and show me how do I setup a new phone and voice mail?

TIA

--
DP

 

[FletcherP]

Call a local vendor to set you straight on your system configuration and operation, programming.......

 

[ThePhoneGURU]

Did whoever hire you give you user names and passwords for the Norstar Gear?
Did they know you had no Norstar Experience?
No kick to you..but it seems odd these people expect you to be able to do this kind of work.
People fail to realize the importance of Norstar knowledge and how they can seriously put thier buisness in term oil as a result.
I would recommend a vendor, sure a lot of folks can walk you through this, but what happens if something then goes wrong..your tail will be on the line...
I'd recommend FletcherP...Vendor required....

 

[galfaro]

Yes absolutely.
I don't understand how company's are hiring people and having them perform telephone duties with no telephony experience at all.
Basic telephony is not something you can learn by posting a couple of questions.
A manual will help until you make a mistake. Hiring a vendor is an investment, not a luxury. I cant believe so many companys put their communications in the hands of inexperienced people just to save a buck.
Gabriel

 

[Roldan]

It's kinda like hiring a plumber to fix your computers.

Louie Roldan

http://www.4vertex.com

 

[ThePhoneGURU]

Yes..
Or like hiring a computer to fix your plumber...;-0

 

[telemarv]

so hire a plumber to fix your plumb and computer to fix your compute.

Marv
TeleMarv Services

http://www.telemarv.ca

 

[ezchoice]

Thanks for all message. We have vendor already, but I want to know how to do.

 

[galfaro]

Your vendor can explain it to you while onsite. This is what is most overlooked when someone hires a vendor to fix something. You are paying for it, get your money's worth. We can tell you, but they can show you.
Gabriel

 

[Roldan]

ezchoice, nobody's knocking you or your abillities, but I think galfaro said it best "we can tell you, but they can show you".

Louie Roldan

http://www.4vertex.com