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Do a display errors see below and put 18 in the error code field splay errors Page 1 of 1 ERROR REPORT The following options control which errors will be displayed. ERROR TYPES...

If you log onto the CM and run the command disable announcemet-board XV09 and then enable the board your issue should be resolved.

I think that the only way to default a DO is to get Avaya to dial into it using their inads login and change the password. The console port is locked down so that only Avaya can get onto it. You could try downloading the latest DO software from the Avaya support web site. Place it on a USB stick...

Is the phone picking up DHCP correctly. If not try static addressing the phone.

Are you using a SAT terminal connected to a tracker.

You do not connect to the Audix from the prologix. There should be a seperate spider cable attached to the back of the system adjacent to the slot were the Audix is located.

I think you are looking at the wrong vector with regards to these events. The entry 4/12 and 4/13 in event data 1 refers to vector 4 steps 12 and 13. Stinneys comments are valid however. I would run a test call whist running a trace from your extension to see what the issue is.

I would check that the adjunt power is working to the 8411D telephone.

If you look at the back of the system cabinet, there should be a comms cable going from a port marked Terminal. If there is, it should go to the terminal. You should be able to use that to link to your PC. Wiring depends on if you are in the UK or not.

Follow the link below. It will open a download screen. http://support.avaya.com/css/appmanager/public/support/Downloads/P0553/H.323%206.0.x/C201192684182900_1#files

If you have the root login for the CMS, carry out a trace route from the # promp to the phone system and see where it stops. I think it may be a default gateway issue.

Is the CLAN that the CMS uses for the link OK.

Does the CMS appear to be up. Can you see all the menu's on the Sun via the VDU connected to it.

Have you pressed the on button at the bottom left hand side of the server using a pen. For more info there should be an alert label on the top of the server http://www.fujitsu.com/downloads/SPARCE/manuals/sparc-t5e/t5120t5220-service-en-04.pdf

Can you please advise what the hardware platform is. Is a Sun Netra 210.

Chris Have you managed to sort this issue

Have you downloaded and installed the latest firmware for the multivoip. I hav had similar issues which were resolved by this

The latest version of VAL firmware unfortunately only works fully with version 5.2 ASA/VAL manager. One of the issues is that you cannot see these boards as audio sources.

Below taken from documentation 8104 Error in report definition file: <filename>. The report definition file is present, but unusable. To resolve Remove the file and reinstall BCMS Vu Server.

Check to see if the phone is set to auto answer. If it is and no headset is attached, it will take you back to aux