ACD huntgroup Login failure

[evoguy]

Hi,

i am trying to login to an ACD hunt group. I do not have the EAS option set to y on the customer options form, hence why i am using an ACD huntgroup. My problem is that when I try to login to the huntgrup i am getting a denial event 1381: Agent login failure. What can I do to login successfully? I already have BCMS/VuStats LoginIDs? y
and Validate BCMS/VuStats Login IDs? y . I have already added bcms login IDs as well. No agents are logged in as i only have a limit of 5 and 0 are used.

Any suggestions?

 

[evoguy]

ok, i have managed to login using
#10 login access code
03 hunt group
1150 login id


Now the problem is, it goes to "AUX" and we need to "Auto-in".
the Auto-in button does not change the status.

It goes into the hunt group but only stays in couple of seconds. (observed from "monitor BCMS split 3"

any suggestions.

 

[ideal]

Check to see if the phone is set to auto answer. If it is and no headset is attached, it will take you back to aux