Help with call Vector

[edkender]

A new vector was implemented on 12/20/11 to add an overflow split in the vector. Since doing this we are getting complaints that calls are being dropped.

Here is what the events say:


EVENTS REPORT

Event Event Event Event First Last Evnt
Type Description Data 1 Data 2 Occur Occur Cnt


50 Route to step failed 4/12 26D 12/20/08:35 12/27/14:44 23
1 Drop: not queued at stop 4/13 26D 12/20/08:35 12/27/14:44 23


This started happening after this was implemented and they were starting to get calls.

Here is the vector:


CALL VECTOR

Number: 5 Name: Ortho Day Overf
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 goto step 19 if time-of-day is fri 17:00 to sat 08:00
02 goto step 19 if time-of-day is sat 12:00 to mon 07:00
03 goto step 19 if time-of-day is all 17:00 to all 08:00
04 goto step 12 if staffed-agents in split 1 < 1
05 queue-to split 1 pri m
06 check split 2 pri m if unconditionally
07 announcement 1939
08 wait-time 60 secs hearing music
09 announcement 1926
10 goto step 8 if unconditionally
11 stop
12 goto step 19 if staffed-agents in split 2 < 1
13 queue-to split 2 pri m
14 announcement 1939
15 wait-time 60 secs hearing music
16 announcement 1926
17 goto step 15 if unconditionally
18 stop
19 announcement 1938
20 route-to number 9xxxxxxxxxxx with cov n if unconditionally
21 stop


Can you please tell me where my issue may reside?

Thanks

 

[Stinney]

Make sure the VDN(s) that route(s) to this vector has COR with an FRL that allows calls out to the number you are dialing on line 20.

- Stinney

Quoting only proves you know how to cut and paste.

 

[ideal]

I think you are looking at the wrong vector with regards to these events. The entry 4/12 and 4/13 in event data 1 refers to vector 4 steps 12 and 13. Stinneys comments are valid however. I would run a test call whist running a trace from your extension to see what the issue is.

 

[edkender]

Thanks for the help. After reviewing my reroute on no answer was going to the old vector of 4 which was no longer associated.