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  1. Multimedium

    Voicemail Won't activate on phone in a hunt group

    Hunt Group calls don't follow Call Forward. This is why a call for the Pharmacy doesn't end up in the voice mailbox for extension 226. Hopefully, there is something you can do. First, program the Pharmacy Hunt Group to overflow to the Voicemail extension after 15 seconds (that is about 3...
  2. Multimedium

    Programming ATA2 on MICS 7.1 PRI

    I don't think devices connected to an ATA get the second dial tone at all. That leaves you with 2 options: Programming a Hotline to automatically dial 9 using the Routing Table. You won't get any dial tone, but you won't have to dial 9. Forgetting about the Hotline and setting the Prime Line to...
  3. Multimedium

    Renumbering an active MICS with a PRI

    The only thing that is changing are the DID numbers, so the only thing that needs to be changed on your system are the Received Numbers: Lines > [Target Line] > Trunk/Line Data > Received Number. If you also want to renumber your extensions so that they match the new DID numbers, you can do so...
  4. Multimedium

    Swapped CP150 now FastRAD not answering

    Although the issue appears to be solved, it is worth explaining how the system treats lines with a PRI. It might be a good reference for other people, too. When a call is received on a PRI trunk, the CO sends the channel on which the call is coming in and the number that the caller dialled...
  5. Multimedium

    PRI problems? Will swapping combo default system?

    The system defaults only when it is downgraded, i.e. when it is going from a larger configuration (for example, a 6-port expansion cartridge) to a smaller configuration (for example, a 2-port expansion cartridge). If you replace a combination expansion cartridge by another expansion cartridge...
  6. Multimedium

    Pick up denied

    The message "Pickup denied" appears when using the Directed Pickup (Feature 76), the Group Pickup (Feature 75) or the Trunk Answer (Feature 800) feature. Most of the times, you see this message because of the following reasons: There is no call ringing. Someone else already answered the call...
  7. Multimedium

    MICS PRI-UNWANTED DID's WITH WRONG NUMBERS

    Sure. First, here is how it works. When a PRI call comes in, the system uses the Received Number (RN) sent from the CO and tries to match it with a target line. If there is match, the system accepts the calls and the target line starts ringing. If there is no match, the system checks whether...
  8. Multimedium

    How to disable "Do not Disturb"?

    That's right, you don't. Restriction Filters apply only to digits dialled on outgoing lines. If you created a filter that prevents dialling 85, the user won't be able to grab a line and dial anything that begins with 85. Instead, "Restricted call" will appear on the display and the call will be...
  9. Multimedium

    Changing from T-1 to PRI steps

    A few more things I just thought of... You may want to review the dialing plan to make sure it is accurate. PRI relies on the dialing plan for en-bloc dialling: System Programming > Dialing Plan Also, if you plan to send your own names and numbers for Caller ID, you will need to make sure...
  10. Multimedium

    Changing from T-1 to PRI steps

    There is a little more than that, but it's a good start. Your service provider should already have told you about a bunch of settings it requires: protocol, sequence and framing, for instance. You will need to put the correct values under Hardware > Cards on KSU > [Cartridge]. Also, on a PRI...
  11. Multimedium

    Upgrading an MICS NA 7.0 to 7.1 XC

    Right. It's also something to keep in mind if you ever need to replace the 7.1 XC software cartridge by another 7.1 XC software cartridge (for example, if you suspect that the one you have is defective).
  12. Multimedium

    How to disable "Do not Disturb"?

    I second mavstech. Full lock prevents the user from turning DND on (or off, if it is already on). The display will show "Set locked" when you press Feature 85 and Feature #85, as well as a DND button (if there is one programmed on your phone). The only setting that needs to be changed is...
  13. Multimedium

    Upgrading an MICS NA 7.0 to 7.1 XC

    Actually, MICS 7.1 is available in 3 variants: NA-MICS 7.1 CDA-MICS-XC 7.1 USA-MICS-XC 7.1 The first variant, NA-MICS, allows only one expansion cartridge to be installed on the system. The two other variants, CDA-MICS-XC and USA-MICS-XC, allow two expansion cartridges to be installed on the...
  14. Multimedium

    Cannot Call 662-851-xxxx new question

    It would make sense that the telco cannot find any record of calls to 662-851… because the calls never go through! In your earlier post, Thread799-1727326, you said that you didn't have any restriction filter. Restriction filters only prevent you from calling certain numbers by releasing the...
  15. Multimedium

    Cannot call 662-851-xxxx from Nortel System

    Your MICS doesn't play recordings that say to dial 1 or not to dial 1… So, the problem must be with the carrier.
  16. Multimedium

    Norstar CICS 1.0 Upgrade

    Assuming you are going from CICS 4.1 to 7.1, here are the most significant features: Alpha tagging CLID when busy Distinctive ring for lines and hunt groups Full support for the T7316, T7316E and KIM Silent monitoring for hunt groups System Wide Call Appearance (SWCA)
  17. Multimedium

    Norstar Modular ICS analog line to T1

    The wiring pin-outs for the DTI (PRI and T1) is the following: [ol 1] From Network - Ring From Network - Tip To Network - Ring To Network - Tip [/ol] The wiring pin-outs for Ethernet is typically the following: [ol 1] Pair A - Tip Pair A - Ring Pair B - Tip Pair B - Ring [/ol] So, you...
  18. Multimedium

    Norstar Modular ICS analog line to T1

    It is not possible to go from MICS 4.1 to MICS 7.1 directly. Here are the two things you can do: Upgrade the software from 4.1 to 6.1. Then, upgrade from 6.1 to 7.1. This is a two-step process and all programming will be retained. You will need a 6.1 software or a 6.1 upgrade tool. Initialize...
  19. Multimedium

    Connect Startalk to Mics

    No. The StarTalk is connected to the MICS using station ports, like a digital phone (or, in this case, two digital phones).
  20. Multimedium

    Add line to Norstar 0x32

    You can use the Move Line Button feature: Feature *81.

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