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i think, first you need to upgrade to 3.1.2 with latest updates. or try install latest updates to 3.0 and latest mg firmware and voip firmware, cause 3.0 was very bad software :(

what is the type of trunk? and what software version you use?

you can't set 100/full on 799C

if it will be grow, you should look to G350 or G700 i think.

i think the best choise is cisco catalyst or HP ProCurve

It is recommended that the number of Call Center Agents per G250 Media Gateway does not exceed the 4 agents for the G250 BRI and Analog configurations. If either the G250 DS1 or DCP configuration is requested, it is recommended that number of Call Center agents per gateway does not exceed 12...

you can route to virtual extension which have coverage path set ta all. and as point of coverage you can use remote coverage table

look at this http://support.avaya.com/japple/css/japple?temp.documentID=292038&temp.productID=291687&temp.releaseID=295085&temp.bucketID=108025&PAGE=Document works like tftp/ftp/http/https service and have watchdogs, good management. pretty good application from Avaya

another way: append at the end of backup file of your phone strings EU01=your_text EU02=your_text ... EU24=your_text after that restore backup, or just reboot phone

The least occupied agent is the agent who has spent the lowest percentage of their time on ACD calls since logging in. " so, i think the key is "since logging in"

because on VAL direcory not /, but /annc try it print cd /annc then ls -l so in ch firm down you must print /annc/your_firmware.bin

Toni269, it's very easy to upgrade firmware on IPSI first you download new firmware to IPSI (from WeB interface). And by just one click you can download firmware to all IPSI's (it is not service interrupt) :) After by just one click you can activate this firmware or schedule it (by just one...

No, mg-recovery not for port networks :) Tony269 i upgrade my firmware to FW31 and this is resolve my problem.

Toni269, what is thee firmware version of the IPSI? look at note in 31 version: IPSI port networks would sometimes fail over to an ESS server before the no-service-timer expired. so i upgrade my ipsi, and now wait :)

Toni269, did you find solution for this problem? I have the same problem right now :(

another idea that you can use multilocation dialplan you can read https://support.avaya.com/japple/css/japple?temp.documentID=203134&temp.productID=136527&temp.releaseID=282185&temp.bucketID=135826&PAGE=Document

The idea is that you can use next command: ch ars digi xxx location zzz so, in each location you can convert your number 555 to the real number of your emergency point and route it to tht number.

manfmmd: it is works in IA770, but afaik doesn't work with Intuity LX (Analog)

look at https://support.avaya.com/japple/css/japple?temp.documentID=299985&temp.productID=136527&temp.releaseID=282185&temp.bucketID=108025&PAGE=Document

and what about Intuity LX?