Sending a call offsite

[dynamos2000]

Hi all,

If a customer chooses option 2 for example, I want to send that call to 859-555-1212 extension 500.

I don't have enough character spaces to say route to 918595551212^P500, what is the best way to handle this? The customer location does not have a DID number available so I need to be able to plug in the extension.

Thanks as always

 

[lisalisa173]

Not sure how you’d do that.. If you are calling a center that cannot give you a DID number. You would likely need to wait for the prompt to enter an extension number. A route to is not going to give a delay and enter an ext number.

Lisa

 

[AsafS]

you can route to virtual extension which have coverage path set ta all. and as point of coverage you can use remote coverage table

 

[dynamos2000]

Wow, I was thinking the remote cov table didn't have enough digits but it sure does. In the meantime I found a cheaper way to go but THANKS for the post as this will work for another project down the road.

I am having toll frees (free to setup) set up to point to the location's t1 and the DNIS will equal their extentions so that will work plus the rate will be $.02 per minute.

thanks again