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Does tenant partioning enable routing 0 to a VDN? We have it turned on, but I didn't think it had anything to do with 0 to a vdn? We do it thru Vector routing tables, and an extension range programmed in a vector. It'd be easier if the patient extension range and employee extension range was...

That was it. Thanks for the info! RTMCKEE CM 4.0.4 (7 US locations) CM 5.2 (India) IP Office 5.0 (China) Modular Messaging 3.1 CMS R3V11

We have a rta_geo report we are having trouble with. Our customer is asking us to stop and restart the report. I'm in the /export/home/pserv/rta_geo directory, I see "stoprta" and "startrta" but when I enter those nothing happens I get a "not found" back. Any ideas on how to start and stop...

I'm not sure what all options are avaliable on which CC releases, but on page 2 of your hunt group form do you have: Redirect on No Answer (rings):? If so you can send it back into the VDN if the agent doesn't answer in so many rings. Also, there is a FAC to remotely log an agent out, but...

I think you need to put a time in the 01.01 - 01.05 entry. Ie. 00:01 and 23:59. I'm just guessing here, but the 00 entry isn't specifying any time. rtmckee CM 4.0.4 (7 US locations) CM 5.2 (India) IP Office 5.0 (China) Modular Messaging 3.1 CMS R3V11

Make sure you have a good ground on the PBX. I had a "duh" moment a few years a go when I couldn't get some ground loop lines to start and it was because I hadn't connected the chassis to ground. rtmckee CM 4.0.4 (7 US locations) CM 5.2 (India) IP Office 5.0 (China) Modular Messaging 3.1 CMS...

We want to be able to tell the differnce from a call that is transfered instead of a new call. Right now, we are seeing a condition code 7 for both call types. Example: Customer A calls into center, we speak with customer, then transfer off to a TFN. or Agent B needs to call customer B back...

Did you try a clear amw all, and then leave a new message? The system thinks the lights already lit so it wont send the command to turn it on again. rtmckee CM 4.0.4 (7 US locations) CM 5.2 (India) IP Office 5.0 (China) Modular Messaging 3.1 CMS R3V11

Do you have any ICHT entries now? If you set the service type in the Trunk field to CBC, then you can program the ICHT to whatever service you want for each entry. rtmckee CM 4.0.4 (7 US locations) CM 5.2 (India) IP Office 5.0 (China) Modular Messaging 3.1 CMS R3V11

I've actually had this same reqeust before. Our "customer" who we take calls for doesn't want us putting callers on hold, so th ask was if we could disable the hold button. I don't think it's possible short of taking the phone a part, as per Phoneguy55's post. Assuming you went thru all the...

BDhodges - Your Service\Feature field is pre filled in because that's what you have in the trunk group form for service type. (page 1 left side, about 4 lines down) If you change it CBC then it will warn you that it's going to change in ICHT field, but once you go back to change the incomming...

What feature access code is that for? Did you run a trace on the vector while trying to call it? What did the trace say? rtmckee CM 2.1.1 Prologix R9.05 Modular Messaging 1.1

Add the DID for the station at site B as a remote coverage point. Add the rxx as the first point in coverage for the station at site a then back to VM. I realize that's not the cheapest way to do it, but it should work. I suppose you could try add the 5 digit extension in the coverage remote...

Check the trunk group form. Page 2 left side towards the bottom. Disconnect Supervision - Out? Set to yes? if not (it's not by default) then change it to yes, and see if the call goes thru. rtmckee CM 2.1.1 Prologix R9.05 Modular Messaging 1.1

You could try giving the main extension a port. I've seen bridge apperances with no port assgined do wierd things (although mostly on the outbound side) rtmckee CM 2.1.1 Prologix R9.05 Modular Messaging 1.1

I've seen a smiliar issue on two outbound calls. I had to change: Disconnect Supervision: Out? to yes On the trunk group form The problem was initially reported as "transfers some times work, some times dont". Once we drilled down we figured out it was only on two outbound calls. rtmckee...

Susan's suggestion works well. I've used it, I've also used the trunk level and VDN idea. Both of these though are limited to the extent that they are based on ANI. If the caller blocks thier number, or calls from different numbers all your programming is out the window. It might be helpful...

Is the time differece coming from the PBX? I've never set the time on our CMS, but if the PBX gets off by two minutes, the reporting guys start complaining about adherence. rtmckee CM 2.1.1 Prologix R9.05 Modular Messaging 1.1

Another way to check to see if the main server is comtrolling the gateway is to do a list conf port x (or all) If it shows all the boards then it's controling the 650, if it says "no board" then the GW is being controlled by the ESS. RTMCKEE CM 2.1.1 Prologix R9.05 Modular Messaging 1.1

Thanks! A little more UNIXie then I would probably attempt, but atleast I can go back to the CC folks and let them know. rtmckee CM 2.1.1 Prologix R9.05 Modular Messaging 1.1