Hi,
I am having an issue right now with our RTA (real time adherence) feeds reporting a 3 minute time difference from our ACD that it is pulling data from.
I have checked the Unix time on the box and the ACD times through CMS Supervisor and all times are accurate. Aspect is stating that the issue is on our end, but I cannot find where the time is out. I tried to copy and paste the report from one of the files from RTA but it was not cooperating.
Lastly, we had our ECH turned on on this CMS the day before this started occurring. The Avaya rep has stated that they did nothing that would have caused this issue.
Thoughts?
I am having an issue right now with our RTA (real time adherence) feeds reporting a 3 minute time difference from our ACD that it is pulling data from.
I have checked the Unix time on the box and the ACD times through CMS Supervisor and all times are accurate. Aspect is stating that the issue is on our end, but I cannot find where the time is out. I tried to copy and paste the report from one of the files from RTA but it was not cooperating.
Lastly, we had our ECH turned on on this CMS the day before this started occurring. The Avaya rep has stated that they did nothing that would have caused this issue.
Thoughts?