Call Transfer Problem

[demanding]

Has anyone experienced problems intermittently with call transfer? We are seeing this in most of our offices - different releases of software and it has been occurring for a few years. I had mentioned this to Avaya in the past to only be told "never heard of it" and apparently they didn't note it. The issue is:

Call to x151273
Call is answered by secretary (2 call appearances on her phone)
Secretary presses transfer/system selects the other 151273 line/secretary presses # to transfer to/secretary presses transfer again - call does nothing...goes nowhere.

Next time, it may work fine. Yes, there's a possibility they are doing something wrong but they are in London, so I can't see what it is. We have had this in other locations...anyone aware of it? Thoughts?

 

[SF0751]

Make sure that you have the following settings on page 2 for all stations:

Auto Select Any Idle Appearance = YES
Idle Appearance Preference = NO
Bridged Idle Appearance Preference = NO
Restrict Last Appearance = NO
Conf/Trans on Primary Appearance = NO

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[avayastrongman79]

Do you know if the transfer problem happens on phones with the standard 3 call-appearances? Maybe you could add a 3rd call-appr to the secretary's phone, if not already attempted.

I know sometimes you can also check the call-appearance preferences on the specific stations forms as well. Just a couple thoughts.

 

[AvayaTier3]

This is also known as Italian transfer.
Does not allow blind transfer. It's in the feature documents. It is used a lot overseas.


change system-parameters features Page 10 of 16
FEATURE-RELATED SYSTEM PARAMETERS

Pull Transfer: y

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[demanding]

Interesting - all systems are set to "n" on the pulled transfer option...we'll give that a shot! Thanks.

 

[AvayaTier3]

read the feature description on pull transfer. It blocks blind transfers. Transferred to user must complete the transfer.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[RTMCKEE]

I've seen a smiliar issue on two outbound calls. I had to change:
Disconnect Supervision: Out? to yes

On the trunk group form

The problem was initially reported as "transfers some times work, some times dont". Once we drilled down we figured out it was only on two outbound calls.

rtmckee

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[avayastrongman79]

Learn something new everyday, thanks Tier3!

 

[curlyhex]

I am working on an older Definity system that has a Repartee voice mail. Whenever I add a new extension and give it a mailbox i get the following error message when I try to dial that extension from the auto attendant. I get a system greeting of "extension not defined". Any thoughts.

 

[SF0751]

curlyhex - please post your request in a new thread. Thank you.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France