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If I am understanding this correctly you will need to program user SC for the users in each department to go to separate ARS tables. In each of those separate tables you would program the pilot number of that group in the Nsi. Name each ARS that department name. If It's Not Broken...Don't Fix...

But what I have described would do that exactly. they would not hear anymore ringing until the next person becomes available and would hear music. I do not believe the auto parking can happen but the still queued would do exactly what you are asking for. If It's Not Broken...Don't Fix It...

What version are we working with here? Why not just programmed a Still Queued that says that message and then remains in a loop? you can also program EWT or position (I prefer position) as the EWT polls from the last few number of calls average and can sometimes not be accurate. Position...

Yes always use SSa and Monitor to capture prior to any failure. Whe you say the DT goes away at that time I assume they can still call internally? If not what exactly do the phones do? What kind of trunks are we talking about? Need more input here. If It's Not Broken...Don't Fix It...

Possible Solutions: Phone GAIN Control settings adjusted? Also see below. Connect to the System using IP Office Manager and select Line. Review each Analogue Line on the system for the following: a. Impedance Match is set to Automatic: b. Confirm D->A gains on all Analog Lines are set to -3...

I have recently had some of the same issues with the UC110 where I have shipped out 2 new ones, 2 different sites and runs fine for a month or so then crashes. Since my customer has basically said they do not want to continue this I have left the UC110 module in the slot and they have provided...

Does it ring to a HG? Maybe program a no answer timer to another HG with a phantom user with that user hard forward to short code of a disconnect or "clear call"? If It's Not Broken...Don't Fix It! Stephen Webb Norstar, BCM and IP Office Engineer

IP Office 9.1.8.0 Build 172 Calls come into 1000 MAIN HG and after 18 seconds rolls over to 1200 ATT Overflow which has 5 members and 3 of those members have a HG key with ATT Overflow on it. If you call 1200 HG directly the keys flash indicate BUT any calls that start at 1000 MAIN and then...

Yes it is typically that straight forward. However the conversion to 7 does take a bit longer on the last steps as it reformats. With that being said if something fails, reverting is not a great option. Just make sure you use the right tool on the right step. If It's Not Broken...Don't Fix...

What are all the specs when they upgraded to Windows 10? Java version? Firewall? Windows 10 and the latest Java are highly secure so typically you have a ton to allow and unlock. If It's Not Broken...Don't Fix It! Stephen Webb Norstar, BCM and IP Office Engineer

Have you checked SSA or are you referring to the errors within Manager? Also if you look in embedded file management what do you see? If It's Not Broken...Don't Fix It! Stephen Webb Norstar, BCM and IP Office Engineer

Every revision of the NT5B75AAAX are minute but i would steer clear of the NT5B41GA but to answer the question yes I would typically put in the latest releases if possible. Be careful with Ebay make sure wherever you get it from states a warranty. If It's Not Broken...Don't Fix It! Stephen...

I have had this issue with Time Warner. I am sorry because I don't remember the TW setting screen but they are probably getting a double message from the Norstar and then rejecting the call. Have them do a wireshark trace on their end to find this out. It took me 5 days to get them to find it...

What do you have in your use SIP tab settings? Also in your SIP URI what do you have built there? If It's Not Broken...Don't Fix It! Stephen Webb Norstar, BCM and IP Office Engineer

ON the GASM you do have the number 1 dip switch ON correct? That is what enables caller Id and D/S on those modules. Just making sure nobody changed that. If It's Not Broken...Don't Fix It! Stephen Webb Norstar, BCM and IP Office Engineer

I have mine running on a windows 7 32 bit and got it from the Avaya link. I agree with Firebird the only known issues are with the Java 8 which now has a power point work around to get around that. Have you tried wiping away all old instances of your current EM and then retrying? If you're...

You will also need to make the prime set for that target line the Call Pilot DN number (Feature 985) and then you can add that target line in the Express Messaging Line section of the mailbox. If It's Not Broken...Don't Fix It! Stephen Webb Norstar, BCM and IP Office Engineer

Yes it works and it is 8.1. I saw a prior thread that talked about hitting F9 while in the back up mode but all that did was take me to the general admin tab and there were no options under there as I had already looked. I was hoping someone had ran into this with a fix prior to me just...

Point the 9N to an ARS table and add the 9 in the dial of the ARS table to go to your ID 10. If It's Not Broken...Don't Fix It! Stephen Webb Norstar, BCM and IP Office Engineer

My customer just reported to me that it had been a couple of months since he had made changes to his VM PRO and now when he connects to it as soon as you click on something to change in the top right corner it says Voicemail Backup Mode (Live). There is no back up voicemail programmed in IP...