Voicemail PRO is stuck in Backup Mode (Live)

[JustAGlitch]

My customer just reported to me that it had been a couple of months since he had made changes to his VM PRO and now when he connects to it as soon as you click on something to change in the top right corner it says Voicemail Backup Mode (Live).

There is no back up voicemail programmed in IP Office

We checked all around for any other PC's that may have VM PRO on them and accidentally engaged in full version server but there are none.

any suggestions?

If It's Not Broken...Don't Fix It!

Stephen Webb
Norstar, BCM and IP Office Engineer

 

[intrigrant]

Does it work? What version is it at?

 

[JustAGlitch]

Yes it works and it is 8.1. I saw a prior thread that talked about hitting F9 while in the back up mode but all that did was take me to the general admin tab and there were no options under there as I had already looked. I was hoping someone had ran into this with a fix prior to me just re-installing the VM PRO.

If It's Not Broken...Don't Fix It!

Stephen Webb
Norstar, BCM and IP Office Engineer