Caller ID on GASI ( Analog on board stations)

[koulioumbis]

Team hello
I face an issue where after an upgrade to a BCM50 system from release 3.0 to 6.0 the system stopped presenting caller id on the analog sets ( GASI). The users cannot see the internal names from the other users too.
Any ideas?
thanks

Nikos

 

[exsmogger]

Make sure the system has the latest software patches.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Firebird Scrambler]

Hello Nikos

That does seem to be a little odd?. Was your BCM patched up to the last ones issued?.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[koulioumbis]

YES fully patched...
i will go onsite with another analog dect set to test if it is protocol-set issue or software issue.

nikos

 

[snowman50]

Check your programming to see if caller I'd option has been ticked.

Check the set extension programming to see if the names are still there..

Some times a reboot us required to kick things back to life.

 

[JustAGlitch]

ON the GASM you do have the number 1 dip switch ON correct? That is what enables caller Id and D/S on those modules. Just making sure nobody changed that.

If It's Not Broken...Don't Fix It!

Stephen Webb
Norstar, BCM and IP Office Engineer

 

[koulioumbis]

It is on BCM50b onboard analog stations o no dip switches.
regards
Nikos