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Tried a reboot, no luck. Louie

I went on a service call for a system that the customer was told by a previous tech (different company) that their V2 Chassis needed to be replaced. Prior to that the tech told them that their Combo Card needed to be replaced because their phones were not working, when that was done the 1416...

You can move those lines to any button you like by using FEATURE 85, then program buttons 1 and 2 as the voicemail features that you are describing. Louie Roldan www.4vertex.com

Thanks Kyle. That is exactly what I thought. Louie Roldan www.4vertex.com

A couple weeks ago I installed a T1 Card into an existing Partner ACS R6.0 system, since this install the site has been experiencing several of the problems I've seen documented in this forum. We searched for the 6.0.4 upgrade but thought it may be easier to just install a new processor. My...

That's kinda what I'm figuring since there's nothing in the documentation and I haven't found anything online either. Louie Roldan www.4vertex.com

Does anyone know how to reset all the settings in the Norstar VOIP Gateway back to the factory default settings. I've used Hyperterminal to get the IP Address but the username and password have been changed so I can't log into it. I haven't found anything in the documentation, or is there a way...

I don't see why not, the Gateway's just connect to an analog trunk port and those ports need to be auto answered so the call can be routed just like a DID. Louie Roldan www.4vertex.com

This is a MICS 6.1 release 4.06 Louie Roldan www.4vertex.com

I can be almost certain that the problem is with the carrier, I've seen this many times. The chance that the problem is with the MICS is very slim but it could be and if it is you'd have to start by changing out the DTI Card and/or the patch cord. But as I've said, it is almost definitely the...

No problems with copper trunks at all, and for my first customer that is exactly what was done they went back to a regular PRI, now that is what is being proposed as the solution for the second customer. Louie Roldan www.4vertex.com

I'm assuming that you have a point to point T1 connection between the 2 Norstars and which voicemails are installed at each site? Why not install an AMIS Keycode on both voicemails and you can do exactly what you're asking to do. Louie Roldan www.4vertex.com

I have come across a situation twice now that I'd like to see if anyone else has experienced. This has only been with the service provider Telepacific (here in CA.) and their product called Smartvoice PRI. This product is a PRI but is some sort of SIP trunk in their network. I have now seen this...

You'll need to program this using the Installer Password which you will find in the Installer's guide along with the steps for programming the lines to extensions. Louie Roldan www.4vertex.com

Does anyone know how to reset all the settings in the Norstar VOIP Gateway back to the factory default settings. I have one that is used and I'd like to default but I can not find the instructions anywhere in the documentation. Louie Roldan www.4vertex.com

I don't remember if this can be done on Flash but, I know it can be done a NAM and CP. You'll first need to initialize the SYSADMIN mailbox, once this is done you'll call in and log into the SYSADMIN mailbox (as if it were a regular mailbox)then press 99, then you'll press option 2 to record...

Program all zeros in the OLI for the phones that you do not want caller ID info to show up for. Louie Roldan www.4vertex.com

With 4.1 software, you have the ability to program the outgoing Caller ID info under OLI. but the PRI service provider has to allow the Norstar to send this information and not override it with the main number. I'm not sure if this was the reason you were going to upgrade but if so, it's not...

I have a set of gateways setup between 2 offices, both systems are MICS's with 7.0 software. I need to know if anyone has been able to setup the gateways with caller Id, so that if extension 221 at site A calls to extension 8000 at site B the user at Site B will know that it is a call from ext...

Sounds like you have a customer that does not want to buy keycodes on the BCM for voicemail. Their out of luck the CP is not going to work. Louie Roldan www.4vertex.com