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Could be a DTR issue, can you use an analog phone in dial pulse mode and make a call?

good deal!

Do you have a signalling server?

does it have a net card?

Try putting PHD under FTR on the set Ld 10 REQ:chg TN l s c u ECHG: YES FTR PHD

It sounds like they are information only mailboxes. Do you have enough licenses to add more boxes?

The card has 2 options. Use a hunt group or ACD that I set to ACD on the initial card setup ( see below ). My agents are logged in ( print out below). System Attributes: card name: MICA report aging days: 32 short occupancy seconds: 5 card_acd : defined agent id: 2900 acd multiple queue: no...

The Opt 61 I upgraded had to have the Core / network shelves replaced. Unless that's what the documentation was talking about, but it was hardware, not software.

Thanks John. What I have is a CS1000E using the MICA card for routing certain calls using DNIS to different ACD groups. I have my MICA ACD grp built and 8 agents per my licensing. The main problem I have is when I go to the BUI interface, I get the login screen, but after I login it starts...

Another silly question. Do you have more than 1 Call Server? What Signalling Server/Media card are the phones registering to?

1. You will need a PRI circuit to connect to. You will have to get the information from the Telco provider as to how it is configured. ( NI2, B8ZS, ESF, how many active b chnls, etc. 2. you will need a D channel daughter board, TMDI card, or PRI card depending on the switch type and your...

Does anyone know how to program a MICA using ACD?

Sounds like you may have some corrupted memory on your PCMCIA card . I would buy a new one, download the SW from Nortel's site if you have access, format the card, reinstall the SW and try that before I bought a new CP. You can verify the corruption by hooking a 9 PIN null modem cable to the...

If the KSU has green writing and the norstar emblem on the outside is Green, then it is a DS cabinet, if it is Gray, then it is a non DS cabinet

The only way I know would be to build one for each group of NXX's and use the DID number as the key 0 DN. EX 334-677-9999 Build CLID table for 334 677, say yes to DIDN prompt. Then use key 0 SCR 9999. for each DID set Repeat for each different NXX grouping of numbers.

After you print the SPN for 911 it should show what RLI it is using. Then go to LD 86 prt rlb the rli number in the SPN See what route it is using. You may have to insert digits or drop depending on what route, local, TIE, etc DO they have local calling on the remote site or does it use your...

He would have to know your system user name and password and either access your system through the onsite terminal or through a dial up modem. You can block your TIE trunks from being able to access your local trunks using TGAR and TARG. However, be careful as you may also block yourself if...

911 would need to be in the AC1 database, usually as a SPN. LD 90 prt net ac1 spn Their should be an RLI set up for 911 so all sets can dial , even sets with NCOS of 0. you should also build 11 as a SPN and build a DGT table in LD 86 to insert a 9 so sets can dial either 911 or 9911.

I don't have any books with me, but i think the correct class of service (CLS) to turn it off is CNID.

Do you have a Sig Server or use OTM for configuration?? IF you have neither you will have to setleader and you can change the ELAN IP, but not the TLAN via the itg terminal port. You will have to set the TLAN via the sig server or the OTM computer