Calling 911

[NewbieAtIt]

We have an Option 11C in our building and an option 11 c mini offsite. Both sites have to dial a 9 for an outside line. Here, I can dial emergency 911 by dialing 9911 but offsite they get a fast busy. Where would I even start in allowing the offsite to be able to dial 9911.

Thanks in advance for any help or direction.

Laura

 

[phonz1]

are the two pbx's connected? how?

 

[abrasher]

911 would need to be in the AC1 database, usually as a SPN.

LD 90
prt
net
ac1
spn

Their should be an RLI set up for 911 so all sets can dial , even sets with NCOS of 0.

you should also build 11 as a SPN and build a DGT table in LD 86 to insert a 9 so sets can dial either 911 or 9911.

 

[abrasher]

After you print the SPN for 911 it should show what RLI it is using.

Then go to LD 86
prt
rlb
the rli number in the SPN
See what route it is using. You may have to insert digits or drop depending on what route, local, TIE, etc

DO they have local calling on the remote site or does it use your lines to call out?

 

[lnagata]

Do any of you know of legislation that dictates that companies MUST allow their employees to dial 9-1-1 straight out of the phone, rather than dial "9" - 9-1-1?

We just received a large amount of mortgage loans where the data came in for telephone numbers of the customers that contain 111111 or 122222 in spaces where a second or third phone number was required by the lender, but none was given by the consumer. Therefore, the files contain bogus numbers that when dialed by our predictive dialer, make a 9-1-1 call. We can work around this by setting up the switch to dial 9, then 911, but don't know if any law exists that would mandate that the switch be set up to accept 9-1-1.

We have our switch set up to accept EITHER 9-11 or 9-9-11, but if it is a law that we must allow our employees to dial just 9-1-1 then we have to keep the switch programmed that way.

If you could respond asap, I would appreciate your feedback!

 

[LeeMcCauslin]

On the other hand, might it not be easier to have your DBA (or whoever) find and replace the bad numbers with blanks?
Should be a pretty simple thing for them to do.
Don't have to mess with a switch that is working and don't have to worry about fines for calling 911 unnecessarily. We have the luxury of interns needing stuff to do at our place so they keep our predictive dialer lists pruned pretty well...

 

[MagnaRGP]

911 dialing legislation is by jurisdiction (state or province).

you would need to check with you jurisdiction and act accordingly. generally, i tend to allow both for fear of someone complaining they dialed 911 and couldn't go through.

 

[56BelAir]

LD 24..ESA you should have 911 built here so people only have to dial 911 without dialing 9.

 

[911guru]

Legislation is on a state by state basis and only about 16 or so have any legislation that applies to PBX and E911.

NENA (

http://nena.org)

and APCO (

http://apcointl.org)

are both revisiting their MLTS (Multi Line Telephone System) legislation recommendations. Bot of these groups are also heavily lobbying the FCC and Congress to take action on a national E911 law for MLTS.

Congress did just announce that this is on their 'high priority' list for 2008.

911Guru

http://pbx-e911.com

 

[johnpoole]

Do any of you know of legislation that dictates that companies MUST allow their employees to dial 9-1-1 straight out of the phone, rather than dial "9" - 9-1-1?

..

it's not out there yet, they are some heavy problems with voip carriers and some cell companies.. when dialing 911 from those providers you may get 911 dispatch in india and if you do get local they do not know your address.. we do have stations that can not dial 911 and i have installed large sites that send 911 to security.. security could trnasfer to 911 dispatch. best bet IF you want to provide 911 service for a remote site is a free standing analog trunk.. but that needs to be tested, at least inbound, weekly.

the problem i see with your remote is if you send 9,911 to the local site, then send it out your locals, the remote site may dispatch a response from the wronge er center.. even without a reg in place, is your company willing to settle a claim stemming from an accident that could not be responded to?


john poole
bellsouth business
columbia,sc

 

[johnpoole]

hint:

at any site, dial 9 911, state non emergency, ask if your display is your local address? "do you show 222 main street?".. best time to check that is prior to needing it. I've installed positron 911 centers, any ani/clid information can be a problem, more often when a problem occurs is when your billing address is not your physical.

dispatch can not tell you the displayed information, but they can confirm the address if you ask for a single address. after we installed enhanced 911 for the county i live in, i did check my home phone

john poole
bellsouth business
columbia,sc

 

[911guru]

Testing E9-1-1

The best procedure I have found for testing 911 calls from your PBX is:

Call the NON EMERGENCY number for the Police Department that services your area.

Determine if they are in fact the PSAP that services your area. In many cases PSAPs are consolidated, and your local PD may not be the PSAP.

Once you have this, contact them on THEIR non emergency number and ask what the test windows are.

Following these simple steps will help build a relationship with them, and won't impact them during non test windows.





911Guru

http://pbx-e911.com