CP150 Problem

[AltaTelman]

I have a customer with a CP150 rel 3.1. If I remove the power to reboot, the CP150 loses all of its programming, and goes back to default, which is 20 mailboxces only. I have to reload the keycodes, and restore the voicemail from a backup to get it back.
Any suggestions what I can do so it remembers its programming.

 

[CTCINY]

You can buy a new voicemail!! Sorry I dont think the CP's have a field replaceable battery. I could be wrong and for your sake I hope I'm wrong

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[abrasher]

Sounds like you may have some corrupted memory on your PCMCIA card . I would buy a new one, download the SW from Nortel's site if you have access, format the card, reinstall the SW and try that before I bought a new CP. You can verify the corruption by hooking a 9 PIN null modem cable to the port on your CP using term emu at 9600 8 n 1. You should see the errors on bootup.

 

[SupportDude]

I agree with ab3669.
This data all resides on the PCMCIA card.
You need a new card.

-SD-

http://www.mysupportguy.net

 

[AltaTelman]

I have a replacement CP150 Rel 3.1 software cartridge.
If I backup the current system, and replace the software cartridge, will the serial number change?
Hopefully not as all of the keycodes I have are for the current serial number.
I was planning on backup up the current software replacing the software cartridge, reinstalling the keycodes, and then restoring the backup. Should this work?

 

[Dasheen]

U need to regenerate the keycode for the new sys ID.

 

[exsmogger]

Your backup would probably contain the corruption that's causing your problems. I think the system ID is on the CP motherboard, so your current keycodes should still be valid. I'd try the new software card, and manually make a few program changes. Then recycle the power to see if your changes hold. If they do, then reprogram from scratch. Probably not what you wanted to hear, but this will avoid reintroducing the corruption from your backup.

Brian Cox

http://www.jandjcommunications.com

 

[AltaTelman]

Brian,

The first time this happened I reloaded the keycodes and reprogrammed the system from scratch.
I would of thought if there was any corruption it would of been corrected the first time.
I rebooted the Norstar and the CallPilot to see if the programming held after doing a backup with the same results.
I want to make sure the serial number i.e system ID is on main cabinet not the software cartridge as this system has 80 + mainbocxes and an active call centre.

 

[hawks]

I just did it and the ID stayed the same (I can not guarantee your results but mine did not change). You will have to reload codes and programming though that did get wiped out. Like stated above I would program from scratch and not use the back up. This way if the first software was corrupt you would not load it to the new software. Good luck.