MICA 1

[abrasher]

Does anyone know how to program a MICA using ACD?

 

[johnpoole]

mica works as a hunt group.. acd sets will not log in.. no elink.. it looks at the dialed number and gives a menu..

btw it dies with rls 5

john poole
bellsouth business
columbia,sc

 

[abrasher]

Thanks John. What I have is a CS1000E using the MICA card for routing certain calls using DNIS to different ACD groups. I have my MICA ACD grp built and 8 agents per my licensing. The main problem I have is when I go to the BUI interface, I get the login screen, but after I login it starts running the java applet and then just sets there. It never goes to the configuration screen. I have tried machines with both 7.0 and 6.1 inet explorer. Same thing with both. This is a new install with 5.5 with latest MPL's loaded. Also has a CP 600r 5.0 Even tried logging on using the 6.1 Inet explore of the CP server, same thing.

Any idea what's going on?

 

[abrasher]

The card has 2 options. Use a hunt group or ACD that I set to ACD on the initial card setup ( see below ). My agents are logged in ( print out below).

System Attributes:
card name: MICA
report aging days: 32
short occupancy seconds: 5
card_acd : defined
agent id: 2900
acd multiple queue: no
revert dn: 0
application traffic report hours: 0
default coding law: Mu_law
complete trnsf delay seconds: 1
number of charge digits: 23
subnet mask: 255.255.255.0
gateway address: 192.168.10.1
IP address: 192.168.10.50
DBG IPaddress:
DBG port: not defined
email server address:
email "from" address:
Modify, Save, Cancel: m
card name (MICA):
report aging days (32):
short occupancy seconds (5):
ACD card (defined):
agent id (2900): 2911
acd multiple queue(no):
revert DN (0):
application traffic report hours (0):
default coding law (Mu_law):
complete trnsf delay (1):
number of charge digits (23):
subnet mask (255.255.255.0):
gateway address (192.168.10.1):
IP address (192.168.10.50):
DBG IPaddress ():
DBG port (not defined):
email server address ():
email "from" address ():
New System Attributes:
card name: MICA
report aging days: 32
short occupancy seconds: 5
card_acd : defined
agent id: 2911
acd multiple queue: no
revert dn: 0
application traffic report hours: 0
default coding law: Mu_law
complete trnsf delay seconds: 1
number of charge digits: 23
subnet mask: 255.255.255.0
gateway address: 192.168.10.1
IP address: 192.168.10.50
DBG IPaddress:
DBG port: not defined
email server address:
email "from" address:


.stat 4 0 7

00 = UNIT 00 = IDLE (2616 LOG IN )
01 = UNIT 01 = IDLE (2616 LOG IN )
02 = UNIT 02 = IDLE (2616 LOG IN )
03 = UNIT 03 = IDLE (2616 LOG IN )
04 = UNIT 04 = IDLE (2616 LOG IN )
05 = UNIT 05 = IDLE (2616 LOG IN )
06 = UNIT 06 = IDLE (2616 LOG IN )
07 = UNIT 07 = IDLE (2616 LOG IN )
08 = UNIT 08 = UNEQ
09 = UNIT 09 = UNEQ
10 = UNIT 10 = UNEQ
11 = UNIT 11 = UNEQ
12 = UNIT 12 = UNEQ
13 = UNIT 13 = UNEQ
14 = UNIT 14 = UNEQ
15 = UNIT 15 = UNEQ
16 = UNIT 16 = UNEQ
17 = UNIT 17 = UNEQ
18 = UNIT 18 = UNEQ
19 = UNIT 19 = UNEQ
20 = UNIT 20 = UNEQ
21 = UNIT 21 = UNEQ
22 = UNIT 22 = UNEQ
23 = UNIT 23 = UNEQ
24 = UNIT 24 = UNEQ
25 = UNIT 25 = UNEQ
26 = UNIT 26 = UNEQ
27 = UNIT 27 = UNEQ
28 = UNIT 28 = UNEQ
29 = UNIT 29 = UNEQ
30 = UNIT 30 = UNEQ
31 = UNIT 31 = UNEQ