Make sure each mailbox is "blind xfer". You will find this setting in voice mail admin F983. With Blind xfer the Flash transfer the call and forgets about it.
Also be sure your rings until recall transfer are LONGER than your CFNA ring timer.
M
www.telemarv.ca
If lines are all copper and you are keeping the same software module... back up with a RAD, remove software module, replace KSU, reinsert software. It should come up with all programming intact. If not load your back up.
M
www.telemarv.ca
F985 will give you main DN. they will then be sequential based on number of ports.
In System programing you will find them under MAINTENANCE they will be ports X01, X02, X03 etc. X being the module port the the fibre is plugged into.
Of course the NAM must be working at the time you check
M...
Sounds like all your phones are in the hunt group so remove the ones you don't want to ring.
If this is becoming too confusing I suggest you hire a vendor to sort it out.
M
www.telemarv.ca
I know I wouldn't put this kind of troubleshooting in the hands of one of my customers. Get in the car and go for a drive or hire a sub in the area. If your customer is too far away for you to properly service... rethink having remote customers. Good PR... good for business.
M
www.telemarv.ca
HG programming is the first heading under SYSTEM PROGRAMING. If phones are aleady assigned to the correct HG and the HG is in broadcast mode they should ring.
M
www.telemarv.ca
don't forget that on the toshiba systems the volume controlon the DK sets controls the volume of the current function. if speaking on a co it controls that volume, if on the intercom it controls the IC volume. they remain set and independant for each function.
M
www.telemarv.ca
It really depends on which version system and software you're using. As well you need to know how to access and navigate through the programming screens. I recommend you hire a qualified vendor.
M
www.telemarv.ca
The redirect dn is only a problem with MICS 5.0 software. It is possible whacky software incompatibilities are causing other non related issues. Upgrade it to 4.1. You may still have to default and reprogram the voice mail to clean out any weird stuff.
M
www.telemarv.ca
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