I have been troubleshooting this one for awhile. When customers are on calls, they periodically hear a "clicking" sound. I have heard it as well, and it honestly sounds like you are on a call and someone clips on with their butt set. There are 24 lines in the system, and it is not exclusive to any trunk cards or even station modules. I renamed all the lines and had the customer keep a log of what lines they were on when they heard the clicking. It is all over the board. Any ideas/known issues?? Thanks in advance.
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"clicking" on a MICS???
- Thread starter CoilCord
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Stagemusic
Technical User
You have 24 separate 1FB's coming into your office?
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powerflower
Vendor
you might want to talk to your customer and recommend they switch to PRI. The crossover for savings is around 15 PSTN's
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JohnjDefongi
Technical User
Have you monitored the lines in front of the system to see if you still hear the clicking?
techman3030
MIS
I would check grounding, check to see if this is a dedicated circuit, and if not check the other components that are sharing the line power, check the backup system for surges and I recommend monitoring the lines in front of the system like Johnjdefongi recommended. It is not nailed down to one area, so that makes it harder to diagnose.
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powerflower
Vendor
If lines are all copper and you are keeping the same software module... back up with a RAD, remove software module, replace KSU, reinsert software. It should come up with all programming intact. If not load your back up.
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